Soweto Client Success Partner

Placements24; Soweto; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Training opportunities

Team environment

Job summary

Placements24 in Soweto is seeking a Client Relationship Specialist who thrives on building lasting partnerships with clients and delivering exceptional service. You will engage with clients face-to-face in the community setting and collaborate with internal teams to ensure seamless service delivery.

Ideal candidates possess strong communication, negotiation, and CRM skills, with a proactive approach to resolving issues and maximizing client value.

Qualifications

• Experience in client relationship management or account management.
• Excellent interpersonal and communication skills.
• Strong understanding of customer needs and satisfaction drivers.
• Proficiency in CRM software and standard office productivity tools.

Responsibilities

• Serve as the primary point of contact for assigned clients and understand their needs.
• Develop and maintain strong, long-term relationships with clients.
• Address client inquiries, concerns and feedback promptly and effectively.
• Facilitate communication between clients and internal departments to ensure service delivery.
• Identify opportunities to enhance client value and satisfaction.

Skills

Relationship management

Communication

CRM software

Negotiation

Customer service

Tools

CRM software

MS Office

Job description

Placements24 in Soweto is seeking a Client Relationship Specialist who thrives on building lasting partnerships with clients and delivering exceptional service. You will engage with clients face-to-face in the community setting and collaborate with internal teams to ensure seamless service delivery.

Ideal candidates possess strong communication, negotiation, and CRM skills, with a proactive approach to resolving issues and maximizing client value.