Client Operations & Onboarding Manager

RMG Recruitment (Pty) Ltd; Paarl; On-site; ZAR 550,000 - 900,000; Full time

Job summary

RMG Recruitment (Pty) Ltd is seeking an Operations Manager to deliver exceptional operational support across client, agent and payroll services. The role focuses on onboarding, relationship management, reporting and continuous process improvement to ensure a seamless customer experience.

The successful candidate will manage operational processes, maintain accurate records and support financial reconciliations while building sustainable relationships with clients, agents and internal stakeholders.

Qualifications

• Bachelor's Degree in Commerce (BCom) or equivalent qualification.
• Minimum of five (5) years' experience in operations, client services, financial services or a related environment.

Responsibilities

• Client and Agent Support Management
• Client On-boarding
• Client Relationship Management
• Agent Relationship Management
• Operational Support
• Reporting and Analysis

Skills

Operations management

Client relationship management

Reporting and data analysis

Financial reconciliation

Payroll administration

Regulatory and compliance requirements

Microsoft Office

Education

Bachelor's Degree in Commerce (BCom) or equivalent qualification

Tools

Excel

Microsoft Office

Job description

RMG Recruitment (Pty) Ltd is seeking an Operations Manager to deliver exceptional operational support across client, agent and payroll services. The role focuses on onboarding, relationship management, reporting and continuous process improvement to ensure a seamless customer experience.

The successful candidate will manage operational processes, maintain accurate records and support financial reconciliations while building sustainable relationships with clients, agents and internal stakeholders.