Operations Manager (Financial Services)

RMG Recruitment (Pty) Ltd; Paarl; On-site; ZAR 550,000 - 900,000; Full time

Job summary

RMG Recruitment (Pty) Ltd is seeking an Operations Manager to deliver exceptional operational support across client, agent and payroll services. The role focuses on onboarding, relationship management, reporting and continuous process improvement to ensure a seamless customer experience.

The successful candidate will manage operational processes, maintain accurate records and support financial reconciliations while building sustainable relationships with clients, agents and internal stakeholders.

Qualifications

• Bachelor's Degree in Commerce (BCom) or equivalent qualification.
• Minimum of five (5) years' experience in operations, client services, financial services or a related environment.

Responsibilities

• Client and Agent Support Management
• Client On-boarding
• Client Relationship Management
• Agent Relationship Management
• Operational Support
• Reporting and Analysis

Skills

Operations management

Client relationship management

Reporting and data analysis

Financial reconciliation

Payroll administration

Regulatory and compliance requirements

Microsoft Office

Education

Bachelor's Degree in Commerce (BCom) or equivalent qualification

Tools

Excel

Microsoft Office

Job description

The Operations Manager is responsible for delivering exceptional operational support across client, agent and payroll services while ensuring efficient day-to-day business operations. The incumbent serves as the primary operational contact for clients and agents, ensuring a seamless customer experience through effective support, on-boarding, relationship management, reporting and continuous process improvement.

This role is accountable for managing operational processes, maintaining accurate records, supporting financial operations, producing management information, and driving service excellence. Success in this role is measured by client satisfaction, operational efficiency, reporting accuracy and the ability to build sustainable relationships with clients, agents and internal stakeholders.

Key Performance Areas:

• Client and Agent Support Management
• Client On-boarding
• Client Relationship Management
• Agent Relationship Management
• Operational Support
• Reporting and Analysis

Minimum Qualifications

• Bachelor's Degree in Commerce (BCom) or equivalent qualification.
• Minimum of five (5) years' experience in operations, client services, financial services or a related environment.

Knowledge

• Operational and process management
• Payroll administration
• Financial reconciliation
• Client relationship management
• Reporting and data analysis
• Regulatory and compliance requirements
• Microsoft Office (Advanced Excel advantageous)