Client Liaison Officer - Property Management

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Placements24 is seeking a Client Liaison Officer for a Paarl-based role in the Western Cape. You will manage relationships with property owners, tenants, and service providers, ensuring effective communication and smooth property operations.

You will address inquiries, coordinate with maintenance teams, assist with leases, and maintain accurate records. The role requires strong interpersonal skills, a proactive service mindset, and a willingness to work in a hybrid setup on-site in Paarl.

Qualifications

• Proven experience in a client-facing role, preferably within property management, real estate, or hospitality.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of property management principles and tenant/landlord relations.
• Proficiency in using property management software and standard office applications.
• High level of organization and attention to detail.
• Must be eligible to work in South Africa.
• Hybrid work arrangement balancing remote tasks with on-site responsibilities in Paarl.

Responsibilities

• Serve as the primary point of contact for property owners, tenants, and service providers, managing communication channels effectively.
• Address and resolve client inquiries, complaints, and requests related to property maintenance, leases, and services.
• Facilitate communication between property owners and tenants, ensuring clarity and prompt action.
• Coordinate with maintenance teams and contractors to ensure timely and efficient resolution of property issues.
• Assist in the preparation and distribution of lease agreements, notices, and other property-related documents.
• Conduct property inspections and provide feedback to owners and tenants.
• Maintain accurate and up-to-date records of client interactions, property details, and service requests in the management system.
• Proactively identify potential issues and implement solutions to ensure tenant satisfaction and property upkeep.
• Support the leasing team by providing information and facilitating viewings when necessary.
• Ensure compliance with all relevant property laws and regulations.

Skills

Excellent communication

Negotiation

Interpersonal skills

Organizational skills

Proactive problem-solving

Customer service

Client-facing experience

Calm under pressure

Hybrid work adaptability

Tools

Property management software

Job description

About the Role

Our client, a reputable property management firm, is seeking a professional Client Liaison Officer to join their team in Paarl, Western Cape. This role is key to maintaining strong relationships with property owners, tenants, and various stakeholders, ensuring effective communication and smooth property operations. You will be responsible for managing inquiries, addressing concerns, facilitating resolutions, and providing essential support related to property management services. We are looking for an individual with excellent interpersonal skills, a keen understanding of property dynamics, and a dedication to providing superior service. The successful candidate will play a crucial part in upholding our client's reputation for reliability and client satisfaction in the dynamic real estate market. This is an excellent opportunity for someone looking to excel in client relations within the property sector.

Key Responsibilities

• Serve as the primary point of contact for property owners, tenants, and service providers, managing communication channels effectively.
• Address and resolve client inquiries, complaints, and requests related to property maintenance, leases, and services.
• Facilitate communication between property owners and tenants, ensuring clarity and prompt action.
• Coordinate with maintenance teams and contractors to ensure timely and efficient resolution of property issues.
• Assist in the preparation and distribution of lease agreements, notices, and other property-related documents.
• Conduct property inspections and provide feedback to owners and tenants.
• Maintain accurate and up-to-date records of client interactions, property details, and service requests in the management system.
• Proactively identify potential issues and implement solutions to ensure tenant satisfaction and property upkeep.
• Support the leasing team by providing information and facilitating viewings when necessary.
• Ensure compliance with all relevant property laws and regulations.

Requirements

• Proven experience in a client-facing role, preferably within property management, real estate, or hospitality.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of property management principles and tenant/landlord relations.
• Proficiency in using property management software and standard office applications.
• High level of organization and attention to detail.
• Ability to remain calm and professional under pressure.
• A proactive approach to problem-solving and client service.
• Must be eligible to work in South Africa.
• Comfortable with a Hybrid work arrangement, balancing remote tasks with on-site responsibilities in Paarl.

Benefits

• Our client offers a competitive salary, comprehensive medical and retirement benefits, and ongoing professional development opportunities within the property sector.
• Employees benefit from a supportive team culture, exposure to diverse property portfolios, and the chance to build lasting relationships with clients.
• This role provides a flexible Hybrid work model, allowing for a healthy work-life balance while ensuring consistent client engagement and property oversight.