Client Liaison Officer - Property Management

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development opportunities

Hybrid work model

Job summary

Placements24 is seeking a Client Liaison Officer in Paarl, Western Cape, to maintain strong relationships with owners, tenants, and stakeholders. You will manage inquiries, resolve issues, and support property operations with clear communication and proactive service.

The role requires excellent interpersonal skills, a solid understanding of property management, and proficiency with property management software and MS Office.

Qualifications

• Proven client-facing experience in property management, real estate, or hospitality.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of property management and tenant/landlord relations.
• Proficiency in property management software and standard office apps.
• Highly organized with attention to detail and proactive problem-solving.

Responsibilities

• Serve as the primary contact for owners, tenants and service providers, managing channels.
• Address and resolve inquiries, complaints and requests related to maintenance and leases.
• Coordinate with owners and tenants for clear, prompt actions and updates.
• Work with maintenance teams and contractors to ensure timely resolutions.
• Assist in preparing and distributing lease agreements, notices and docs.
• Conduct property inspections and provide owner/tenant feedback.
• Maintain accurate records of interactions, property details, and service requests.
• Identify issues early and implement solutions to maintain tenant satisfaction and upkeep.
• Support the leasing team with information and viewing facilitation.
• Ensure compliance with property laws and regulations.

Skills

Client-facing

Interpersonal skills

Negotiation

Organizational skills

Calm under pressure

Tools

Property management software

Microsoft Office

Job description

About the Role

Our client, a reputable property management firm, is seeking a professional Client Liaison Officer to join their team in Paarl, Western Cape. This role is key to maintaining strong relationships with property owners, tenants, and various stakeholders, ensuring effective communication and smooth property operations. You will be responsible for managing inquiries, addressing concerns, facilitating resolutions, and providing essential support related to property management services. We are looking for an individual with excellent interpersonal skills, a keen understanding of property dynamics, and a dedication to providing superior service. The successful candidate will play a crucial part in upholding our client's reputation for reliability and client satisfaction in the dynamic real estate market. This is an excellent opportunity for someone looking to excel in client relations within the property sector.

Key Responsibilities

• Serve as the primary point of contact for property owners, tenants, and service providers, managing communication channels effectively.
• Address and resolve client inquiries, complaints, and requests related to property maintenance, leases, and services.
• Facilitate communication between property owners and tenants, ensuring clarity and prompt action.
• Coordinate with maintenance teams and contractors to ensure timely and efficient resolution of property issues.
• Assist in the preparation and distribution of lease agreements, notices, and other property-related documents.
• Conduct property inspections and provide feedback to owners and tenants.
• Maintain accurate and up-to-date records of client interactions, property details, and service requests in the management system.
• Proactively identify potential issues and implement solutions to ensure tenant satisfaction and property upkeep.
• Support the leasing team by providing information and facilitating viewings when necessary.
• Ensure compliance with all relevant property laws and regulations.

Requirements

• Proven experience in a client-facing role, preferably within property management, real estate, or hospitality.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of property management principles and tenant/landlord relations.
• Proficiency in using property management software and standard office applications.
• High level of organization and attention to detail.
• Ability to remain calm and professional under pressure.
• A proactive approach to problem-solving and client service.
• Must be eligible to work in South Africa.
• Comfortable with a Hybrid work arrangement, balancing remote tasks with on-site responsibilities in Paarl.

Benefits

• Our client offers a competitive salary, comprehensive medical and retirement benefits, and ongoing professional development opportunities within the property sector.
• Employees benefit from a supportive team culture, exposure to diverse property portfolios, and the chance to build lasting relationships with clients.
• This role provides a flexible Hybrid work model, allowing for a healthy work-life balance while ensuring consistent client engagement and property oversight.