Client Liaison Officer

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Health & wellness benefits

Professional development

Virtual team engagement

Job summary

Placements24 is seeking a professional Client Liaison Officer to support clients remotely while backing the Paarl base in Western Cape. You will act as the main communication bridge, maintaining relationships and ensuring client needs are understood and met efficiently.

This fully remote role leverages your communication skills to deliver excellent service, manage multiple client accounts, and contribute to client satisfaction from anywhere in South Africa.

Qualifications

• Experience in client liaison or account management.
• Strong communication, negotiation and interpersonal skills.
• Ability to manage multiple client accounts and priorities.
• Proficiency with CRM software and client management tools.
• Self-motivated and able to work remotely.

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Proactively communicate updates, information, and solutions to clients.
• Liaise effectively with internal departments to ensure client requirements are met.
• Address and resolve client concerns and inquiries promptly and professionally.
• Gather client feedback and provide insights to improve service offerings.
• Schedule and conduct regular client check-ins and meetings.

Skills

Communication

Negotiation

Interpersonal skills

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is searching for a professional and articulate Client Liaison Officer to serve remotely, supporting their base in Paarl. This role is crucial for maintaining strong relationships with clients, ensuring their needs are understood and met efficiently. You will act as a key communication bridge between clients and internal teams, facilitating smooth service delivery and client satisfaction. This fully remote position allows you to leverage your communication skills from anywhere while contributing to the company’s success in the Western Cape.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Proactively communicate updates, information, and solutions to clients.
• Liaise effectively with internal departments to ensure client requirements are met.
• Address and resolve client concerns and inquiries promptly and professionally.
• Gather client feedback and provide insights to improve service offerings.
• Schedule and conduct regular client check-ins and meetings.

Requirements

• Proven experience in a client liaison, account management, or customer relations role.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to manage multiple client accounts and priorities effectively.
• Proficiency in CRM software and other relevant client management tools.
• Strong problem-solving skills and a commitment to exceeding client expectations.
• Self-motivated and able to work independently in a remote setting.

Benefits

• Competitive salary with performance incentives.
• Fully remote role providing excellent work-life integration.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• Supportive virtual team environment with regular online engagement.