Client Success and Strategy Assistant

Job Duck; South Africa; Remote; ZAR 205,553 - 223,006; Full time

Benefits offered by this job

Paid time off

Annual bonuses

Professional development opportunities

Job summary

A dynamic remote job firm is seeking a Client Success and Strategy Assistant to enhance client relationships and support strategic initiatives. The ideal candidate will have experience in project management, a relevant Bachelor's degree, and proficiency in tools like Asana and Lawmatics. This role offers competitive monthly compensation and opportunities for professional development in a supportive environment.

Qualifications

• 1-2 years of experience in similar roles.
• PMP certification preferred.
• Ability to manage multiple projects independently.

Responsibilities

• Research and implement business relationship initiatives.
• Contribute to best practice improvements.
• Maintain client records and strengthen referral relationships.

Skills

Project Management

Communication

Proficiency in Microsoft Office Suite

Task Management

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, or Communications

Tools

Asana

Lawmatics

AI tools (e.g., Co-Pilot, ChatGPT)

Job description

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JOB DUCK IS HIRING A CLIENT SUCCESS AND STRATEGY ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We’re looking for a Client Happiness Coordinator who enjoys creating smooth, thoughtful experiences for both clients and internal teams. In this role, you’ll work directly with principal attorneys to support strategic initiatives, improve workflows, and strengthen client relationships. Your work will help ensure that clients feel informed, valued, and well cared for throughout their journey. If you’re someone who thrives in a proactive, organized, and people-focused environment, this role will be a great fit.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Researching, developing, and implementing new business relationship initiatives
• Contributing to best practice improvements across the firm
• Leading new business strategies and managing quarterly newsletters
• Maintaining client records and strengthening referral relationships
• Organizing, tracking, and completing tasks in Asana
• Supporting attorneys with project overviews and resource allocation
• Implementing workflow automation in Lawmatics
• Maintaining and updating the firm playbook
• Developing process improvements using AI tools
• Generating monthly reports on firm performance metrics
• Supporting Accounts Receivable follow-ups
• Enhancing profitability through strategic analysis

What We’re Looking For:

• At least one to two years of experience in similar roles
• Bachelor’s degree in Business Administration, Marketing, or Communications
• Project Management Professional (PMP) certification or similar (preferred)
• Previous experience in project management or process optimization
• Proficiency in Microsoft Office Suite and Excel
• Experience with Asana and Lawmatics
• Familiarity with AI tools such as Co-Pilot and ChatGPT
• Strong written and verbal communication
• Ability to manage multiple projects independently
• Independent and proactive
• Results-oriented with a growth mindset
• Adaptable and collaborative
• Friendly and professional
• Values progress over perfection
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1060 USD to 1150 USD
• Paid time off and holiday pay.
• Referral and annual bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.