Client Onboarding & Fulfilment Specialist

FirstRand Bank; Johannesburg; On-site; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Networking opportunities

Challenging working environment

Opportunities to innovate

Job summary

FirstRand Bank is seeking a diligent Client Fulfilment Operations Specialist to review and validate client documentation for onboarding and product activations. You will maintain proactive client communications, ensure regulatory compliance, and collaborate with IT, Risk, and Compliance teams to deliver timely results.

Ideal candidates have 2–5 years in Client Experience and Value Management, with a Bachelor of Commerce in a related field.

Qualifications

• 2 to 5 years of experience in Client Experience and Value Management
• Bachelor of Commerce in a related field required

Responsibilities

• Receive, review, and validate documentation for product and channel requests from clients or internal stakeholders; ensure alignment with fit-for-processing standards
• Vet documentation for accuracy and completeness and execute approved requests
• Maintain proactive communication with clients, providing regular updates on activation status and resolving issues
• Process new and existing client requests for channel onboarding and product activations
• Verify and manage client information in internal systems and maintain detailed records for audit and reporting

Skills

Client Experience

Education

Bachelor of Commerce in a related field

Job description

FirstRand Bank is seeking a diligent Client Fulfilment Operations Specialist to review and validate client documentation for onboarding and product activations. You will maintain proactive client communications, ensure regulatory compliance, and collaborate with IT, Risk, and Compliance teams to deliver timely results.

Ideal candidates have 2–5 years in Client Experience and Value Management, with a Bachelor of Commerce in a related field.