Customer Support & Experience Specialist

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Retirement savings

Paid time off

Professional development

Stable work environment Bloemfontein

Job summary

Placements24 in Bloemfontein is seeking a dedicated Customer Support Representative to be the primary contact for clients in the region. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The role involves taking calls, emails, and messages, maintaining CRM records, and escalating complex cases when needed. A stable, full-time position with opportunities for training and growth in a supportive team.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• High school diploma or equivalent is required.

Responsibilities

• Handle incoming customer calls, emails, and messages, providing accurate and timely responses.
• Identify customer needs, clarify information, research, and resolve complaints.
• Process customer orders, forms, applications, and requests, ensuring accuracy.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Escalate priority issues to the relevant departments or supervisors for prompt resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service

Call center

Communication

Listening

Interpersonal skills

Computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

Placements24 in Bloemfontein is seeking a dedicated Customer Support Representative to be the primary contact for clients in the region. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The role involves taking calls, emails, and messages, maintaining CRM records, and escalating complex cases when needed. A stable, full-time position with opportunities for training and growth in a supportive team.