Client Experience Lead – Banking Operations

Nedbank; Upington; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A leading South African bank is seeking a Service Manager in Upington to deliver exceptional client service and manage operations. The ideal candidate should have 2-3 years of experience in customer services and people management. Responsibilities include ensuring service excellence, engaging clients, and managing operational risks and expenses. This full-time role plays a vital part in enhancing client experiences through effective team leadership and coaching.

Qualifications

• 2-3 years in customer services and people management.

Responsibilities

• Deliver exceptional client service and manage operations.
• Ensure service excellence and client engagement.
• Manage operational risks and expenses.

Job description

A leading South African bank is seeking a Service Manager in Upington to deliver exceptional client service and manage operations. The ideal candidate should have 2-3 years of experience in customer services and people management. Responsibilities include ensuring service excellence, engaging clients, and managing operational risks and expenses. This full-time role plays a vital part in enhancing client experiences through effective team leadership and coaching.