Client Experience & Events Specialist

Jones Lang LaSalle Incorporated; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Johannesburg seeks an experienced Client Services & Workplace Experience professional to deliver exceptional client interactions and manage events in the Client Suite. You will coordinate meetings, manage front desk operations, and ensure five-star service across meeting spaces and events, collaborating with Hospitality teams.

The role requires strong English communication, at least 3 years of relevant experience, and a passion for delivering outstanding

Qualifications

• Fluent in English, written and oral.
• Minimum 3 years relevant working experience.
• Previous events experience strongly preferred.
• Exceptional customer service skills with strong people orientation.
• Strong relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access).
• Strong problem-solving skills with ability to react quickly and decisively.
• High attention to detail and exceptional organizational skills.
• Outstanding time management and multi-tasking abilities.
• Professional discretion and confidentiality.
• Proven track record of achievement.

Responsibilities

• Create moments of care through memorable and anticipatory interactions; serve as the main contact for client inquiries and feedback.
• Act as brand ambassador for JLL and our clients; build lasting relationships and provide personalized service.
• Manage front desk and deliver five-star service in meeting room and events management.
• Coordinate and manage all meetings and events within the Client Suite; oversee room bookings and logistics.
• Coordinate event logistics including catering, AV equipment, and room configurations; ensure seamless communication with hospitality teams.

Skills

Fluent English

Customer service

Relationship building

Communication skills

Time management

Team player

Discretion & confidentiality

Attention to detail

Tools

Microsoft Office Suite

SharePoint

Teams

Outlook

Visio

PowerPoint

Access

Job description

Jones Lang LaSalle Incorporated in Johannesburg seeks an experienced Client Services & Workplace Experience professional to deliver exceptional client interactions and manage events in the Client Suite. You will coordinate meetings, manage front desk operations, and ensure five-star service across meeting spaces and events, collaborating with Hospitality teams.

The role requires strong English communication, at least 3 years of relevant experience, and a passion for delivering outstanding