Receptionist

Jones Lang LaSalle Incorporated; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Johannesburg seeks an experienced Client Services & Workplace Experience professional to deliver exceptional client interactions and manage events in the Client Suite. You will coordinate meetings, manage front desk operations, and ensure five-star service across meeting spaces and events, collaborating with Hospitality teams.

The role requires strong English communication, at least 3 years of relevant experience, and a passion for delivering outstanding

Qualifications

• Fluent in English, written and oral.
• Minimum 3 years relevant working experience.
• Previous events experience strongly preferred.
• Exceptional customer service skills with strong people orientation.
• Strong relationship-building abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access).
• Strong problem-solving skills with ability to react quickly and decisively.
• High attention to detail and exceptional organizational skills.
• Outstanding time management and multi-tasking abilities.
• Professional discretion and confidentiality.
• Proven track record of achievement.

Responsibilities

• Create moments of care through memorable and anticipatory interactions; serve as the main contact for client inquiries and feedback.
• Act as brand ambassador for JLL and our clients; build lasting relationships and provide personalized service.
• Manage front desk and deliver five-star service in meeting room and events management.
• Coordinate and manage all meetings and events within the Client Suite; oversee room bookings and logistics.
• Coordinate event logistics including catering, AV equipment, and room configurations; ensure seamless communication with hospitality teams.

Skills

Fluent English

Customer service

Relationship building

Communication skills

Time management

Team player

Discretion & confidentiality

Attention to detail

Tools

Microsoft Office Suite

SharePoint

Teams

Outlook

Visio

PowerPoint

Access

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Experience Curation & Client Service Delivery

• Create moments of delight and care through memorable, anticipatory and personalized human interactions
• Serve as the main point of contact for client inquiries, requests, and feedback
• Act as brand ambassador for JLL and our clients, building lasting relationships
• Maintain high visibility to staff and provide personalized service levels based on individual needs
• Anticipate client needs and proactively address requirements to enhance their experience

Workplace Experience & Community Building

• Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas)
• Ensure all areas are clean, orderly, and ready to use throughout the day manage the front desk, ensuring we deliver a five star service in both meeting room and events management.

Event & Meeting Coordination

• Coordinate and manage all meetings and events within the Client Suite
• Support and manage meeting room booking systems, ensuring accuracy and smooth operations
• Oversee setup, execution, and breakdown of events ensuring seamless delivery
• Coordinate internal events working with Hospitality teams and vendors as appropriate
• Coordinate event logistics including catering, audio-visual equipment, and room configurations
• Ensure seamless communication with hospitality/GRH teams for internal and external events

Required Qualifications

• Fluent is country relevant business language
• Fluent in English language – written and oral
• Minimum 3 years previous relevant working experience
• Previous events experience strongly preferred
• Exceptional customer service skills with natural "people person" qualities
• Strong relationship building abilities
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access)
• Strong problem-solving skills with ability to react quickly and decisively
• High attention to detail and exceptional organizational skills
• Outstanding time management and multi-tasking abilities
• Personal Attributes & Skills Passionate about people and providing great experiences
• Attuned to customer needs with anticipatory service mindset
• Flexible and proactive; comfortable in fast-paced environments
• Strong team player with commitment to supporting colleagues
• Ability to work under pressure and meet tight deadlines
• High level of grooming standards
• Professional discretion and confidentiality
• Proven track record of achievement

Personal Attributes & Skills

• Passionate about people and providing great experiences
• Attuned to customer needs with anticipatory service mindset
• Flexible and proactive; comfortable in fast-paced environments
• Strong team player with commitment to supporting colleagues
• Ability to work under pressure and meet tight deadlines
• High level of grooming standards
• Professional discretion and confidentiality
• Proven track record of achievement

Key Performance Indicators

• Customer satisfaction scores and feedback metrics
• Event execution quality and client feedback
• Employee engagement participation rates
• Effective delegation and task completion rates

Location: On-site –Johannesburg, ZAF

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For further information, visit jll.com.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

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