Client Experience Advisor - Service & Engagement (Hybrid)

Momentum; Bellville; Hybrid; ZAR 167,000 - 234,000; Full time

Job summary

Metropolitan is seeking a customer service professional to handle inbound calls, emails, and walk-in client interactions with a focus on timely resolutions and compliance. You will manage queries, document updates, and follow policy guidelines while maintaining strong client relationships.

The role requires Matric and English fluency, with preference for additional SA languages. A hybrid work setup may apply after onboarding, with emphasis on service quality.

Qualifications

• Matric / Grade 12 is required.
• English is essential with ability to speak two additional SA languages.
• Minimum 2 years in a client service call centre role.
• Understanding of long-term insurance and in-house systems.

Responsibilities

• Engage with clients to resolve queries within SLA and quality standards.
• Take ownership of complaints and resolve them timeously.
• Provide clients with required information per policy guidelines.
• Capture and update client information on relevant systems.
• Complete administrative and reporting tasks within set timeframes.
• Adhere to compliance requirements in the service process.
• Identify and report system/process failures and improvements.

Skills

Client service experience

English proficiency

Sesotho

Setswana

Sepedi

Education

Matric / Grade 12

Business related qualification (optional)

Tools

In House systems

Job description

Metropolitan is seeking a customer service professional to handle inbound calls, emails, and walk-in client interactions with a focus on timely resolutions and compliance. You will manage queries, document updates, and follow policy guidelines while maintaining strong client relationships.

The role requires Matric and English fluency, with preference for additional SA languages. A hybrid work setup may apply after onboarding, with emphasis on service quality.