Client Engagement Specialist – Insurance Solutions

Santam Insurance; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Benefits offered by this job

Employee recognition program

Training and development opportunities

Job summary

A leading insurance provider in Cape Town is seeking a Client Engagement Adviser to deliver exceptional service and manage client interactions in a call center environment. Candidates should have experience in customer service, particularly within short-term insurance, and be willing to work shifts. This role offers opportunities to utilize strong communication and administrative skills while achieving productivity targets.

Qualifications

• 5-7 years experience in Customer Service within Short-Term Insurance preferred.
• Willing to work shifts and overtime.

Responsibilities

• Accurately capture client information on relevant systems.
• Execute client requests on time and to quality standards.
• Engage with clients in a client-centric manner.

Skills

Verbal communication

Written communication

Time management

Self-motivation

Administration

Education

Grade 12 / Matric

NQF Level 4 in Short Term Insurance

Regulatory Exam (RE 5)

Job description

A leading insurance provider in Cape Town is seeking a Client Engagement Adviser to deliver exceptional service and manage client interactions in a call center environment. Candidates should have experience in customer service, particularly within short-term insurance, and be willing to work shifts. This role offers opportunities to utilize strong communication and administrative skills while achieving productivity targets.