Insurance Call Centre Manager – Client Services Leader

AtripleA recruitment & temps; Pretoria; On-site; ZAR 500,000 - 540,000; Full time

Job summary

A recruitment agency is seeking a Manager for the IL Client Servicing Call Centre in Pretoria. This role demands an individual with strong supervisory and problem-solving skills, alongside a background in the insurance industry. Candidates must hold a relevant degree and be registered as a Key Individual with at least 3 years of experience, including management. The annual CTC is negotiable between R500,000 and R540,000. Interested individuals are encouraged to apply.

Qualifications

• Must have 3 years of experience in the Insurance industry with at least 2 years in management.
• Must be RE1 & RE5 registered as a Key Individual.
• Call centre management experience is advantageous.

Responsibilities

• Manage client services call centre and implement standard operating procedures.
• Monitor client service delivery at branch offices.
• Manage the complaints resolution process in accordance with company policy.
• Supervise employee representatives and ensure compliance with FAIS requirements.

Skills

Supervisory skills

Problem solving skills

Knowledge of Life Insurance Legislation

Computer literacy: MS Office suite

Written and verbal English skills

Education

Degree in Business Administration or relevant field

Tools

MS Office

Job description

A recruitment agency is seeking a Manager for the IL Client Servicing Call Centre in Pretoria. This role demands an individual with strong supervisory and problem-solving skills, alongside a background in the insurance industry. Candidates must hold a relevant degree and be registered as a Key Individual with at least 3 years of experience, including management. The annual CTC is negotiable between R500,000 and R540,000. Interested individuals are encouraged to apply.