Client Services Specialist – Long-Term Insurance Support

AtripleA recruitment & temps; East London; On-site; ZAR 162,489 - 194,630; Full time

Job summary

A recruitment agency seeks a competent Client Services Administrator in East London to provide professional first-line support. Responsibilities include handling client queries, managing claims, and executing office administration tasks. Candidates must have a Matric qualification, a recognized qualification per FSB, RE 5, and at least two years of experience in the insurance industry. This role demands excellent communication and problem-resolution skills, making it essential for providing high-quality client services.

Qualifications

• Minimum 2 years' experience in the Insurance Industry.
• At least 1 year in Client Services.
• Experience in Category A, B, C, and retail benefits.

Responsibilities

• Provide professional first-line support to clients.
• Adhere to client service procedures including handling complaints.
• Verify claims documents and assist clients with claim forms.
• Manage office administration tasks effectively.

Skills

Client service procedures

Problem resolution

Communication skills

Data capturing

Education

Matric

Recognised Qualification as per the FSB

RE 5

Registration as an Employee Representative (FSB)

Job description

A recruitment agency seeks a competent Client Services Administrator in East London to provide professional first-line support. Responsibilities include handling client queries, managing claims, and executing office administration tasks. Candidates must have a Matric qualification, a recognized qualification per FSB, RE 5, and at least two years of experience in the insurance industry. This role demands excellent communication and problem-resolution skills, making it essential for providing high-quality client services.