Team Manager, Contact Centre Excellence & Coaching

Santam Insurance; Johannesburg; On-site; ZAR 500,000 - 600,000; Full time

Benefits offered by this job

Opportunities for growth and development

Commitment to diversity and inclusion

Job summary

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management. Join a dynamic team in a company committed to diversity and growth.

Qualifications

• 3-4 years’ experience in an operational environment, preferably in short-term insurance.
• 1-2 years people management experience.
• Computer literacy is essential.

Responsibilities

• Manage and mentor a team of consultants at the contact centre.
• Ensure team performance meets agreed objectives.
• Lead the team towards high customer satisfaction.

Skills

Customer service orientation

Strong negotiation skills

Problem solving

Time management

Teamwork

Education

National Diploma (min NQF level 5)

Relevant Insurance Qualification

Tools

MS Office Packages

Job description

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management. Join a dynamic team in a company committed to diversity and growth.