Specialist Client Engagement I

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Capitec Bank Ltd. Stellenbosch seeks a client engagement professional to conceptualise and build CRM solutions, data models and integration points for client-centric campaigns and prompts.

The role emphasizes analytical thinking, agile delivery, stakeholder engagement and strong communication. A relevant IT qualification and CRM experience are required.

You will work on Salesforce Marketing Cloud and system integrations to support ongoing client relationships.

Qualifications

• Minimum degree or tertiary qualification in Information Technology or similar.
• Minimum 1-2 years CRM experience in a client-centric environment.
• Experience with Agile methodologies.

Skills

Analytical skills

Communications skills

Interpersonal & relationship mgmt

Planning & coordination

Education

A relevant tertiary qualification in Information Technology or Similar

Tools

Salesforce Marketing Cloud

APIs

Process engineering

Job description

Select how often (in days) to receive an alert:

• To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
• To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.
  

Experience

Minimum:

• >1-2 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• Operating in an environment practicing Agile methodology.

Ideal:

• >1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• >1 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Similar

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Salesforce Marketing Cloud (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices

Ideal:

• CX or CE Journey mapping
• Technical CRM program building
• Digital channel development and integration

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06