Specialist Client Engagement I

Capitec Bank Ltd.; Sandton; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Capitec Bank Limited in South Africa seeks a Client Engagement/CRM specialist to conceptualise, design and build CRM solutions, and support data-driven campaigns across the client engagement lifecycle. You will work with Salesforce Marketing Cloud or similar systems, analyze data, and drive integration points with APIs while collaborating with stakeholders to enhance customer relationships.

The role emphasizes analytics, stakeholder engagement, and cross-functional collaboration in a

Qualifications

• A relevant IT qualification is required.
• CRM and data integration knowledge with data modelling understanding.
• Experience working in Agile environments is preferred.
• Strong analytical and stakeholder engagement skills are essential.

Skills

Analytical Skills

Communications Skills

Interpersonal &Relationship management

Planning, organising and coordination

Education

Relevant IT qualification

Tools

Salesforce Marketing Cloud

APIs

System integration

CRM principles

Job description

Select how often (in days) to receive an alert:

• To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
• To conceptualise, articulate, design and build, basic Client Relationship Management (CRM) solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.
  

Experience

Minimum:

• >1-2 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• Operating in an environment practicing Agile methodology.

Ideal:

• >1 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• >1 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Similar

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Salesforce Marketing Cloud (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices

Ideal:

• CX or CE Journey mapping
• Technical CRM program building
• Digital channel development and integration

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06