Client Enablement Generalist

Network Finance; Randburg; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Network Finance seeks two Client Enablement Generalists to join its Randburg delivery team. You will lead onboarding, configuration of accounts and client codes, and deliver training to ensure a smooth implementation for new clients.

You will monitor adoption, provide daily client support, resolve queries, and maintain onboarding records while collaborating with Product and Delivery teams to deliver a seamless client experience.

Qualifications

• Relevant experience in client onboarding, customer success, account coordination or operational support.
• Strong organisational skills with the ability to manage multiple clients and priorities simultaneously.
• Confident communication and presentation skills with the ability to deliver client training.
• Comfortable building professional client relationships and providing exceptional service.
• Strong administrative and coordination ability with excellent attention to detail.
• Experience within collections, contact centre or BPO operations will be highly advantageous.

Responsibilities

• Coordinate client onboarding, including account setup, client codes and system configuration.
• Deliver client training and support users throughout the implementation process.
• Monitor client adoption and follow up to ensure successful product utilisation.
• Provide day-to-day client support and resolve operational queries efficiently.
• Maintain accurate onboarding records, documentation and coordination trackers.Work closely with Product and Delivery teams to ensure a seamless client experience.

Skills

Client onboarding

Customer success

Account coordination

Operational support

Organisational skills

Communication skills

Attention to detail

BPO experience

Job description

Our client, a leading organisation within the business process outsourcing and client operations industry, is looking for two Client Enablement Generalists to join their growing delivery team.

This role sits at the centre of client onboarding and ongoing support. You'll help new clients get set up correctly, coordinate configurations and client codes, deliver training, monitor adoption and provide day-to-day support throughout the client journey.

If you're highly organised, comfortable engaging with clients and enjoy coordinating multiple moving parts while making complex processes feel simple, this could be an excellent opportunity to grow within a client-focused environment.

Key Responsibilities

• Coordinate client onboarding, including account setup, client codes and system configuration.
• Deliver client training and support users throughout the implementation process.
• Monitor client adoption and follow up to ensure successful product utilisation.
• Provide day-to-day client support and resolve operational queries efficiently.
• Maintain accurate onboarding records, documentation and coordination trackers.Work closely with Product and Delivery teams to ensure a seamless client experience.

Minimum Requirements

• Relevant experience in client onboarding, customer success, account coordination or operational support.
• Strong organisational skills with the ability to manage multiple clients and priorities simultaneously.
• Confident communication and presentation skills with the ability to deliver client training.
• Comfortable building professional client relationships and providing exceptional service.
• Strong administrative and coordination ability with excellent attention to detail.
• Experience within collections, contact centre or BPO operations will be highly advantageous.

If you enjoy helping clients succeed, coordinating smooth onboarding experiences and becoming the trusted link between customers and delivery teams, we'd love to hear from you.