CLIENT DEVELOPMENT MANAGER

Smollan; Gauteng; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Smollan is seeking a proactive Client Engagement Lead to coordinate and execute operational processes that ensure client satisfaction. You will collaborate with internal teams to manage budgets, KPIs, and service enhancements while using persuasive skills to influence outcomes and meet client expectations.

In this role, you will conduct regular client reviews, participate in key meetings with the Business Lead, and proactively resolve issues, communicating critical information on sales, service

Qualifications

• Experience in client engagement and service delivery.
• Proven ability to manage stakeholder relationships and drive improvements.

Responsibilities

• Lead coordination and execution of operational processes to ensure client satisfaction.
• Collaborate with internal teams to manage operational budgets, KPIs and service enhancements.
• Attend key client meetings with the Business Lead to provide input and identify opportunities.
• Resolve client issues, manage expectations, and communicate key information on sales, service levels, and allocations.
• Identify market opportunities with clients and suggest strategic recommendations.

Skills

Sales acumen

Problem solving

Relationship Building

Influencing skills

Business development

Negotiation

Job description

To lead the coordination and execution of operational processes that ensure client satisfaction. Further, to collaborate with internal teams to manage operational budgets, KPIs, and service enhancements while leveraging persuasive skills to influence outcomes and meet client expectations.

Client Engagement

• Conduct regular client reviews, develop actionable insights, and drive ongoing improvements in service levels and business outcomes.
• Attend key client meetings alongside the Business Lead to provide operational input, understand client needs, and suggest business-building opportunities.
• Proactively engage with clients to resolve issues, manage expectations, and communicate key information on sales, service levels, forecasts, and allocations.
• Collaborate with clients to identify market opportunities, provide strategic recommendations, and optimise service offerings to support mutual growth.
• Maintain a continuous focus on strengthening client relationships and improving operational delivery through innovative solutions and stakeholder engagement.

Key Skills

• Sales acumen
• Problem solving skills
• Relationship Building Skills
• Influencing skills
• Business development skills
• Negotiation skills