Project Coordinator

Callforce; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Callforce is seeking a Project Coordinator to support planning, execution, and delivery of BPO projects and client campaigns. You will coordinate timelines, resources, and reporting across internal teams and clients to keep initiatives on track and ready for go-live.

Responsibilities include maintaining documentation, preparing meeting materials, and tracking progress against KPIs and SLAs in a fast-paced, deadline-driven environment.

Qualifications

• Diploma in Business Administration or Project Management or related field.
• 2–4 years experience in a BPO, contact center, or service delivery environment.
• Experience supporting projects, campaigns, or client implementations preferred.

Responsibilities

• Coordinate end-to-end coordination of BPO projects and client campaigns.
• Assist with project plans, timelines, milestones, and deliverables.
• Track project progress and highlight risks, delays, and dependencies.
• Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.
• Ensure project tasks are assigned and completed within deadlines.
• Maintain project documentation, trackers, and dashboards.
• Compile performance and progress reports.
• Track KPIs, SLAs, and deliverables against targets.
• Maintain risk and issue logs with mitigation actions.

Skills

BPO

Campaign management

Campaign tracking

Client relations

Project coordination

Reporting

Telecommunication

Education

Diploma in Business Administration or Project Management

Tools

Monday.com

MS Project

CRM systems

Dialers

Ticketing tools

Job description

Creating purposeful careers as we build the future of contact centre solutions

The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients. The Project Coordinator plays a key role in keeping projects on track, maintaining documentation, and supporting operational readiness.

Key Responsibilities

Project & Campaign Coordination

• Support end-to-end coordination of BPO projects and client campaigns.
• Assist with project plans, timelines, milestones, and deliverables.
• Track project progress and highlight risks, delays, and dependencies.
• Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.
• Ensure project tasks are assigned and completed within deadlines.

Client & Stakeholder Support

• Support client onboarding and campaign launch activities.
• Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).
• Capture meeting minutes and track action items.
• Maintain regular communication with internal and external stakeholders.
• Support client reporting and status updates.

Operational Readiness

• Coordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).
• Liaise with training and QA teams to ensure readiness before go-live.
• Track hiring, training, and onboarding progress for new projects.
• Ensure SOPs and process documents are updated and distributed.

Reporting & Documentation

• Maintain project documentation, trackers, and dashboards.
• Compile performance and progress reports.
• Track KPIs, SLAs, and deliverables against targets.
• Maintain risk and issue logs with mitigation actions.
• Ensure document control and version management.

Process & Quality Support

• Assist with process improvement initiatives.
• Monitor adherence to project governance standards.
• Support audit and compliance documentation requirements.
• Help standardize templates and workflows.
• Strong project coordination and administrative skills.
• Experience in BPO / call center / outsourcing environments.
• Excellent organizational and time management abilities.
• Ability to manage multiple projects simultaneously.
• High attention to detail and follow-through.
• Problem-solving and risk awareness mindset.
• Ability to work in fast-paced, deadline-driven environments.

Technical Skills

• Proficient in MS Office (Excel, PowerPoint, Word, Outlook).
• Experience with project tracking tools ( Monday.com, MS Project, Advantageous).
• Familiarity with BPO systems (CRM, dialers, ticketing tools) — beneficial.
• Reporting and dashboard preparation skills.

Qualifications & Experience

• Diploma in Business Administration, Project Management, or related field. Advantageous.
• 2–4 years experience in a BPO, contact center, or service delivery environment.
• Experience supporting projects, campaigns, or client implementations preferred.

Skills

Business Process Outsourcing (BPO) Campaign Management Campaign Tracking Client Relations Project Coordination Reporting Telecommunication

Business Process Outsourcing (BPO) Telecommunications