Claims Team Lead - Disability & Funeral Benefits

Salt Employee Benefits; Gauteng; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Salt Employee Benefits is seeking a Section 37C, Disability & Funeral Benefits Claims Specialist to lead the TSRF administration team in Gauteng. You will manage operations, planning, monitoring and reporting, including presenting Board reports in the absence of the senior manager.

You will oversee claim processing, handle escalations, ensure compliance with policies and SLAs, and develop process improvements.

Qualifications

• 5-6 years’ experience in employee benefits/retirement fund industry.
• At least 3-4 years in a leadership role (external).
• Extensive knowledge of Section 37C of the Pension Funds Act.

Responsibilities

• Lead and manage the TSRF administration team to ensure effective operations.
• Coordinate and monitor all claim activities, including processing and enquiries.
• Ensure claims are quality checked and processed per policies and SLAs.
• Develop, document and propose policy improvements; perform user acceptance testing in Everest.
• Report trends, escalate issues, and implement preventative solutions.
• Prepare board reports and maintain professional communications with stakeholders.

Skills

Leadership

Planning/Organising

Problem Solving

Communication

MS Office

Everest System

Education

Matric with maths

FICA awareness, POPI & TCF training

English proficiency

Tools

Everest system

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Salt Employee Benefits is seeking a Section 37C, Disability & Funeral Benefits Claims Specialist to lead the TSRF administration team in Gauteng. You will manage operations, planning, monitoring and reporting, including presenting Board reports in the absence of the senior manager.

You will oversee claim processing, handle escalations, ensure compliance with policies and SLAs, and develop process improvements.