Claims Handler - Motor Vehicle Insurance

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work

Professional training

Provident fund

Team environment

Job summary

Placements24 in Welkom, Free State, seeks a detail-oriented Claims Handler specializing in motor vehicle insurance. You will manage end-to-end claims from notification to settlement, assess damage, liaise with policyholders and repairers, and ensure fair, timely resolutions.

The role rewards strong investigative skills, outstanding customer service, and the ability to juggle a caseload within a hybrid work setup.

Qualifications

• Previous experience in handling motor vehicle insurance claims.
• Solid understanding of vehicle repair processes and costs.
• Excellent communication, negotiation and problem-solving skills.
• Strong organizational abilities and the capacity to manage a caseload.
• Proficiency in claims management systems and Microsoft Office.
• Proactive approach to identifying and mitigating fraudulent claims.

Responsibilities

• Log new motor vehicle insurance claims accurately and efficiently.
• Assess claim validity based on policy terms and documentation.
• Contact policyholders and relevant parties to gather information.
• Evaluate repair quotes and manage approved workshops.
• Determine settlement amount based on findings and policy limits.
• Ensure compliance with regulatory requirements and procedures.

Skills

Communication

Negotiation

Problem-solving

Organizational skills

Fraud detection

Microsoft Office

Claims management systems

Job description

About the Role

Our client is seeking a detail-oriented and empathetic Claims Handler specializing in motor vehicle insurance for their operations in Welkom . In this critical role, you will manage the end-to-end claims process for vehicle accidents, from initial notification to final settlement. You will assess damage, liaise with policyholders, repairers, and other relevant parties, ensuring a fair and efficient resolution. This position is perfect for individuals who possess strong investigative skills, excellent communication abilities, and a commitment to providing outstanding customer service in the Free State province.

Key Responsibilities

• Receive and log new motor vehicle insurance claims accurately and efficiently.
• Assess claim validity based on policy terms, conditions, and supporting documentation.
• Contact policyholders and relevant parties to gather necessary information and evidence.
• Evaluate repair quotes and manage relationships with approved repair workshops.
• Determine the settlement amount based on assessment findings and policy limits.
• Ensure compliance with all regulatory requirements and company claims handling procedures.

Requirements

• Previous experience in handling motor vehicle insurance claims is essential.
• Solid understanding of vehicle repair processes and costs.
• Excellent communication, negotiation, and problem-solving skills.
• Strong organizational abilities and the capacity to manage a caseload effectively.
• Proficiency in claims management systems and Microsoft Office applications.
• A proactive approach to identifying and mitigating fraudulent claims.

Benefits

• Competitive salary package with performance bonuses.
• Flexible hybrid work arrangement.
• Opportunities for professional growth and specialized training in claims management.
• Contribution to a provident fund.
• A supportive and team-oriented work atmosphere.