Insurance Claims Handler

Placements24; Polokwane; Hybrid; ZAR 320,000 - 400,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Remote work

Performance bonuses

Job summary

Placements24 is seeking an Insurance Claims Handler in Polokwane. You will manage the full lifecycle of insurance claims from notification to settlement, coordinating with claimants, assessors, and service providers. A customer-first approach and strong organizational skills are essential.

Role supports remote work with a focus on accuracy, timely updates, and adherence to policy terms. Competitive compensation, health insurance, and retirement savings are included.

Qualifications

• 2–4 years of experience in insurance claims handling or similar role.
• Solid understanding of insurance policies and claims processes.
• Excellent administrative and organizational skills with attention to detail.
• Strong communication and customer service abilities.
• Ability to work independently in a remote setting.
• Proficiency with claims management software and standard office apps.

Responsibilities

• Receive and process new insurance claims accurately and efficiently.
• Investigate claims by gathering documentation and evidence.
• Assess liability and determine appropriate settlement amounts.
• Communicate updates to claimants and explain the process.
• Liaise with third-party assessors, repairers, and legal professionals as needed.
• Maintain detailed records of all claim activities and decisions.
• Ensure compliance with company procedures and regulatory requirements.

Skills

Claims handling

Customer service

Communication

Organization

Remote work

Documentation

Tools

Claims software

Job description

About the Role

Our client is seeking a dedicated and empathetic Insurance Claims Handler to join their service-oriented team in Polokwane. This role involves managing the entire lifecycle of insurance claims, from initial notification to final settlement, ensuring a smooth and positive experience for policyholders. You will be responsible for assessing claims, liaising with customers and service providers, and making fair settlement decisions. This is an ideal position for someone with excellent organizational skills and a customer-first attitude, contributing to the company's reputation for reliable service in the Limpopo province, with the flexibility of remote work.

Key Responsibilities

• Receive and process new insurance claims accurately and efficiently.
• Investigate claims by gathering necessary documentation, information, and evidence.
• Assess the extent of liability and determine appropriate settlement amounts based on policy terms.
• Communicate regularly with claimants, providing updates and explaining the claims process.
• Liaise with third-party assessors, repairers, and legal professionals as needed.
• Maintain detailed and accurate records of all claim activities and decisions.
• Ensure claims are processed in line with company procedures and regulatory requirements.

Requirements

• Proven experience (2-4 years) as an Insurance Claims Handler or in a similar role.
• Good understanding of insurance policies and claims handling procedures.
• Strong administrative and organizational skills, with excellent attention to detail.
• Effective communication and customer service skills.
• Ability to work independently and manage workload effectively in a remote setting.
• Proficiency in using claims management software and standard office applications.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Fully remote working arrangement offering maximum flexibility.
• Comprehensive health insurance and retirement savings plan.
• Generous paid time off and annual leave.
• Supportive team environment focused on professional growth and well-being.