Claims Coordinator

Boardroom Appointments; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Boardroom Appointments is seeking an experienced administrator with a strong grasp of accounting systems and budgeting processes to support multiple departments. The role focuses on maintaining accounting platforms, extracting data for management reports, and developing streamlined administrative procedures across the division.

You will work under general supervision to apply business principles, handle customer and branch queries professionally, manage claims and reconciling statements, and

Responsibilities

• Maintain a range of accounting systems.
• Extract information and compile management reports.
• Develop new administrative systems for the department.
• Manage and control administrative systems within the department.
• Process claims and ensure payment deadlines are met.
• Ensure feedback to customers and branches is accurate and timely.
• Coordinate with branches to resolve outstanding claims.
• Conduct daily housekeeping and safety checks in the area.

Job description

• Has a thorough understanding of all the accounting systems in the organisation and how to effectively maintain these
• Can understand organisational accounting needs and identify the extent to which current accounting systems correspond to needs
• Understands the interaction of different administrative procedures between departments in the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has a sound knowledge of budgeting processes and practices within the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has a sound knowledge of budgeting processes and practices in the organisation
• Has a sound knowledge of the factors that need to be accommodated in the different organisational budget
• Understands the business environment inwhich the organisation operates
• Is aware of who the opposition is
• Basis understanding of production targets set for own work area
• Aware of the importance of effective financial procedures for the organisation
• Knowledge of Health and Safety procedures and policies applicable to own work area
• Understands the relevant legislation and the implication thereof for own area of responsibility

Responsibilities:

• Can effectively maintain a range of accounting systems
• Can extract information and compile reports to address specific business usage or management information needs
• Can retrieve information through non apparent channels
• Able to develop new administrative systems or procedures for own department/division
• Able to manage and control administrative system in own department/division
• Can utilise administrative support systems to assist in budgeting
• Can identify and generate information for the setting up of budgets in own department
• Can analyse past budgets correctly
• Able to apply business principles and processes applicable to own work area/environment under general supervision
• Able to follow basic financial procedures under direct supervision
• Always attend to customers and branch queries in a very professional manner
• Maintain an excellent relationship with customers
• Ensure that at all times accurate feedback is supplied to customers and branches on time
• Always willing to assist customers with general queries
• All claims to be processed on Embrace
• Compile a recon that corresponds to the claims statement
• Ensure that the payment deadline is met at all times
• Ensure all claims are processed within 30 days of the statement
• Ensure that the recon and remittance advice is emailed to the customer once payment has been released
• All rejected claims are emailed to the customers on time in order for it to be credited from the
• new claim statement
• Ensure that all the claims paid to the customer are closed off as paid on Freightware
• Follow up with the branches for the long outstanding claims on Freightware from status 79 to status 80
• Problem PODs are quality checked and signed if agree or reject if it is a valid claim
• Cancelling of valid claims for MFI on Freightware and processing documents as a problem POD for the customer to access the web
• Supply email authorisation for all PODs that are claims and problem PODs
• Ensure status 82 report is supplied on a daily basis and the customers are notified on all valid claims from this report
• Ensure that the normal claims notification is forwarded to the customer within 48 hours from the time the claim is logged
• Compile a schedule for all claims notified the client and ensure that the claim documents are hand delivered to the customer on a weekly basis
• Ensure that the claims on Freightware have been updated as notified or no claim
• GIT notification is forwarded to the customer within 24 hours of the incident after all the information is provided by the branch and closed off on Freightware as notified
• Ensure that the stock that has been involved in the GIT incident is returned to the supplier and replacement stock is requested
• Housekeeping - all individuals are responsible for their immediate area, depot, warehouse or workshop
• Safety walk - all individuals are responsible to conduct a daily safety walk through their immediate work area, depot, warehouse or workshop
• Responsible to wear the correct protective clothing when entering any warehouse/workshop