Claims Client & Carrier Relations Lead

Marsh; Johannesburg; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work

On-the-job training

Global organization

Location-based benefits

Job summary

Marsh is seeking a Claims Client Carrier Relationship Officer to engage with Marsh's small to medium size clients and major insurers in a fast-paced, paperless claims environment. You will review incoming documentation, validate policies, communicate updates, generate reports, and support compliance and client service while building strong relationships with clients and insurers.

The role offers on-the-job training, exposure to a global organization, and location-based benefits as per policy.

Qualifications

• Knowledge of insurance and claims handling processes.
• Clear and concise verbal and written English communication.
• Strong numerical abilities and attention to detail.
• Excellent organizational skills with the ability to prioritize and meet deadlines.
• Strong interpersonal skills and ability to work in a team.
• Comfortable with technology and digital tools used in claims handling.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to work under pressure and manage multiple claims.
• Strong time management and proactive problem-solving.
• Previous insurance studies will be advantageous.

Responsibilities

• Review and understand incoming documentation to seek guidance and provide advice as needed.
• Identify applicable policies and coverages; validate and clarify where required.
• Communicate with clients, colleagues, third parties, or insurers for status updates and guidance.
• Support procedural guidance to clients and facilitate information requests between colleagues, insurers, and clients.
• Provide status updates to colleagues, clients, or insurers and escalate as necessary.
• Generate claims reports from internal systems and distribute as needed.
• Adhere to compliance, regulatory requirements and Marsh standards to maintain quality.
• Build and maintain effective relationships with clients, colleagues, third parties and insurers.
• Maintain accurate records and files per internal policies, and manage workloads to meet deadlines.
• Manage allocated claims portfolios and escalations from start to end.
• Keep relevant parties informed of potential issues or contentious claims.
• Assist with run-off claims per professional standards.

Skills

Insurance knowledge

Communication in English

Numerical skills

Organization

Interpersonal skills

Technology proficiency

MS Office (Outlook/Word/Excel)

Pressure handling

Time management

Problem solving

Insurance studies advantageous

Tools

MS Office (Outlook)

Excel

Word

Job description

Marsh is seeking a Claims Client Carrier Relationship Officer to engage with Marsh's small to medium size clients and major insurers in a fast-paced, paperless claims environment. You will review incoming documentation, validate policies, communicate updates, generate reports, and support compliance and client service while building strong relationships with clients and insurers.

The role offers on-the-job training, exposure to a global organization, and location-based benefits as per policy.