Claims Client Carrier Relationship Officer

Marsh; Johannesburg; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work

On-the-job training

Global organization

Location-based benefits

Job summary

Marsh is seeking a Claims Client Carrier Relationship Officer to engage with Marsh's small to medium size clients and major insurers in a fast-paced, paperless claims environment. You will review incoming documentation, validate policies, communicate updates, generate reports, and support compliance and client service while building strong relationships with clients and insurers.

The role offers on-the-job training, exposure to a global organization, and location-based benefits as per policy.

Qualifications

• Knowledge of insurance and claims handling processes.
• Clear and concise verbal and written English communication.
• Strong numerical abilities and attention to detail.
• Excellent organizational skills with the ability to prioritize and meet deadlines.
• Strong interpersonal skills and ability to work in a team.
• Comfortable with technology and digital tools used in claims handling.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to work under pressure and manage multiple claims.
• Strong time management and proactive problem-solving.
• Previous insurance studies will be advantageous.

Responsibilities

• Review and understand incoming documentation to seek guidance and provide advice as needed.
• Identify applicable policies and coverages; validate and clarify where required.
• Communicate with clients, colleagues, third parties, or insurers for status updates and guidance.
• Support procedural guidance to clients and facilitate information requests between colleagues, insurers, and clients.
• Provide status updates to colleagues, clients, or insurers and escalate as necessary.
• Generate claims reports from internal systems and distribute as needed.
• Adhere to compliance, regulatory requirements and Marsh standards to maintain quality.
• Build and maintain effective relationships with clients, colleagues, third parties and insurers.
• Maintain accurate records and files per internal policies, and manage workloads to meet deadlines.
• Manage allocated claims portfolios and escalations from start to end.
• Keep relevant parties informed of potential issues or contentious claims.
• Assist with run-off claims per professional standards.

Skills

Insurance knowledge

Communication in English

Numerical skills

Organization

Interpersonal skills

Technology proficiency

MS Office (Outlook/Word/Excel)

Pressure handling

Time management

Problem solving

Insurance studies advantageous

Tools

MS Office (Outlook)

Excel

Word

Job description

Marsh is seeking candidates for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

• Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
• Exposure to some of the largest insurers in South Africa
• Fast paced work environment
• Well-structured and paperless claims services
• Providing essential claims services to ensure client business success

What is in it for you?

• Solid platform to grow and build your technical skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable

We will count you on to.

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
• Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
• Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
• Generate claims reports from internal system as required, validate, supplement and distribute as necessary
• Adhere to compliance / regulatory requirements, or Marsh's Professional standards to maintain quality & avoid potential E&O situations
• Build and maintain effective relationships with clients, colleagues, third parties and insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
• Ensure all applicable records and files are kept up to date in accordance to internal policies Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
• Manage and prioritize workloads to meet deadlines, service standards or deliverables, accelerate or seek assistance where necessary
• Manage allocated claims portfolios to ensure overall adherence to Marsh Policies
• Manage escalations from start to end and ensure all involved parties kept up to date with developments and seek or defer for appropriate advice where necessary
• Keep all relevant parties informed, as appropriate, of any potential problems or contentious claims
• Manage outstanding run off claims per the professional standards

What you need to have?

• Insurance and claims handling knowledge
• Clear and concise oral and written communication skills in English.
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Be comfortable and have experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Ability to work under pressure
• Strong time management skills
• Ability to problem solve
• Previous insurance studies will be advantageous

What makes you stand out?

• Work experience in Insurance with, 4+ years of previous insurance claims preferably commercial claims
• Ability to deal with work pressures and client demands
• Demonstrate a high passion for client service and satisfaction
• Demonstrate a drive for personal development and growth
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic
• Team player
• Strong verbal & written communication skills

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.