Client Relationship Management - Manager

Marsh; Gqeberha; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Great team environment

Work-life balance

Global organization career path

Job summary

Marsh South Africa is seeking a Commercial Manager to join our management team based in the Cape Town office. You will lead a small team, nurture key accounts and drive growth by leveraging Marsh's global offerings.

We value a bachelor’s degree, FAIS accreditation, 7+ years in sales/operations (insurance), and strong English communication. You will collaborate across teams and contribute to client strategy and retention.

Qualifications

• 7+ years' experience in sales/operations (insurance background).
• Fluent in English, both written and spoken.
• Strong client relationship and account management abilities.
• Excellent communication, presentation and coaching skills.
• Knowledge of audit methods, internal controls and risk assessment.

Responsibilities

• Maintain and grow personal small-scale relationships and a portfolio while overseeing junior sales professionals.
• Coach sales staff on account management and expansion, preventing at-risk relationships.
• Research accounts to understand business needs and opportunities.
• Attend presentations or sales meetings for priority accounts to build team capabilities.
• Identify expansion opportunities using product offerings, market trends and account status.
• Define strategy for custom solution development for mid-market accounts and set targets.

Skills

Sales experience

Teamwork

Advanced communication

MS Office proficiency

Audit knowledge

Fluent English

Education

Bachelor's degree in a related field

FAIS accredited in Commercial lines

Tools

MS Office

Job description

Company: Marsh

Description:

Marsh South Africa is seeking candidates for \"Commercial Manager\" to join our management team based in Cape Town office!

What is in it for you?

• G reat team environment with energetic and supportive colleagues


• Work-life balance


• Professional environment where your career path is supported and really matters in our global organization

We will count on you to

• Maintain and grow personal small-scale relationships and a small book of business and contribute to personal or team sales targets while overseeing the portfolio of minor accounts held by a small team of junior sales professionals.


• Coach sales professionals on the account management and expansion process and intervene when necessary to offer guidance and prevent relationship losses for at-risk team accounts.


• Conduct and analyze research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large.


• Attend in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.


• Identify expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.


• Define the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations.


• Serve as a coach for a team; works to contribute to a team portfolio and assists sales professionals with professional development and critical account initiatives.


• Attend in industry events and conferences and client functions to build up a strong professional network, maintain proximity

What you need to have

• A bachelor's degree in a related field


• 7+ years' experience in sales / operations, especially with insurance background


• FAIS accredited in Commercial lines


• Fluent in both written and spoken English


• Ability to work effectively as a part of a team


• Advanced communication, presentation and training skills


• Energetic, self-motivated and result-oriented


• Proficiency with MS Office applications


• Sound knowledge of audit methods and internal control concepts, with the ability to assess business and technology risks

What makes you stand out

• Excellent organizational interpersonal skills - able to prioritize work and meet deadlines


• Excellent written and verbal communication skills, with experience presenting complex or sensitive information to senior stakeholders


• Strong analytical and problem-solving skills, with the ability to identify and assess risks and develop effective audit plans and recommendations.


• Comfortable and experience working with technology (solutions), AI tools


• Think outside of the box and a can-do attitude

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.