Insurance Claims Advisory Specialist

Marsh; Gqeberha; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Marsh South Africa is seeking a Specialist - Insurance Operations (Claims Advisory) based in Port Elizabeth to service a portfolio of complex claims for clients, ensuring adherence to service standards and KPI targets.

You will review new claims, validate coverage information, update core claims applications, coordinate settlements, and provide procedural guidance to clients while building strong client relationships.

Qualifications

• Client-facing role experience.
• Strong analytical and numerical skills.
• Ability to manage complex claims and deliver high-quality service.

Responsibilities

• Independently service clients and manage a portfolio of complex and significant claims.
• Receive new claims, review, collect information and notify insurers.
• Identify coverage information and update core claims systems through to finalisation.
• Coordinate settlements or payments and reporting with insurers and clients.
• Provide procedural claims guidance and client advisory services.
• Build and maintain relationships with clients, colleagues, service providers and insurers.
• Communicate effectively with clients and insurers in line with local procedures.
• Generate and distribute claims reports as required.

Skills

Client-facing

Decision making

Communication

Education

Legal degree or university degree

Matric

Insurance qualification

FAIS Accreditation

RE Examination

Tools

MS Office

Job description

Marsh South Africa is seeking a Specialist - Insurance Operations (Claims Advisory) based in Port Elizabeth to service a portfolio of complex claims for clients, ensuring adherence to service standards and KPI targets.

You will review new claims, validate coverage information, update core claims applications, coordinate settlements, and provide procedural guidance to clients while building strong client relationships.