Channel Manager: Sales & Service Leader (Africa)

1001 Absa Bank; Bonnievale; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Absa Bank is seeking a Channel Manager: Sales and Service to lead a complex branch network and multiple service points in a key market in South Africa. You will own growth, customer experience, governance and operational excellence while developing future leaders and advancing the bank’s transformation agenda.

The role focuses on delivering sustainable business growth, exceptional customer service, and strong risk management, with a proactive approach to regulatory compliance and stakeholder

Qualifications

• Bachelor’s Degree or Advanced Diploma in Business, Commerce or Finance.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience in financial services or related industry.
• Strong risk, governance and compliance understanding.

Responsibilities

• Lead, coach and develop a high-performing sales and service team.
• Drive sales, retention, service and profitability targets.
• Ensure governance, regulatory compliance and risk management.
• Develop local market growth and client acquisition strategies.
• Build strong relationships with clients, partners and stakeholders.
• Manage operations and ensure efficient branch/service delivery.

Skills

Strategic Leadership

Sales & Business Development

Coaching & Talent Development

Regulatory Compliance

Stakeholder Management

Risk Management

Education

Bachelor’s Degree or Advanced Diploma (Business/Commerce/Finance)

Job description

Absa Bank is seeking a Channel Manager: Sales and Service to lead a complex branch network and multiple service points in a key market in South Africa. You will own growth, customer experience, governance and operational excellence while developing future leaders and advancing the bank’s transformation agenda.

The role focuses on delivering sustainable business growth, exceptional customer service, and strong risk management, with a proactive approach to regulatory compliance and stakeholder