Channel Manager: Sales & Service Leader

Absa Ins & Fin Advise(Pty

Bonnievale

On-site

ZAR 900,000 - 1,200,000

Full time

2 days ago

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Job summary

Absa is seeking an experienced Channel Manager: Sales and Service to lead a customer-facing operation, driving growth, service excellence and client-centric outcomes. This strategic role focuses on developing people, strengthening client relationships, and delivering outstanding business results in a fast-paced, regulated financial services environment.

The position emphasizes leadership in a high-performing team, collaboration with partners, and execution of local market growth strategies to

Qualifications

Bachelor’s Degrees and Advanced Diplomas in Banking or Business Administration.
FAIS-compliance with regulatory requirements.

Responsibilities

Lead, coach and develop a high-performing sales and service team.
Drive the achievement of sales, retention, service and profitability objectives.
Create a culture of accountability, customer excellence and continuous improvement.
Ensure compliance with FAIS, regulatory and governance requirements.
Develop and execute local market growth and client acquisition strategies.
Analyze performance trends and implement initiatives to improve business outcomes.
Build and maintain strong relationships with clients, business partners and key stakeholders.
Foster employee engagement and talent development within the team.
Manage operational risk while ensuring efficient branch and service delivery operations.