Casino Manager

Crew Life at Sea Ltd.; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Casino Manager to oversee casino operations onboard our cruise ships. You will manage staffing, training, scheduling, and budgeting to deliver exceptional guest experiences.

You will develop strategies to boost revenue, ensure compliance with gaming regulations, and monitor financial performance to drive informed decisions. Strong leadership and customer service are essential in this fast-paced maritime environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 2 years of casino management experience, preferably on a cruise ship.
• Strong knowledge of slots, tables and cage operations.
• Excellent communication, leadership, and customer service skills.
• Proven track record of increasing revenue and managing budgets.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office and casino management software.
• Must pass background checks and obtain licenses/certifications.

Responsibilities

• Manage all aspects of casino operations onboard the cruise ship, including staffing, training, scheduling, and budgeting.
• Develop and implement strategies to increase revenue and improve customer satisfaction.
• Ensure compliance with gaming regulations and company policies.
• Monitor financial performance and adjust as needed.
• Maintain high customer service by addressing guest concerns.
• Coordinate casino activities and promotions with other departments.
• Develop relationships with vendors and suppliers.
• Train and mentor staff to uphold company standards.

Skills

Staff management

Leadership

Customer service

Budget management

Communication

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Microsoft Office

Casino management software

Job description

Key Responsibilities:

• - Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship
• - Develop and implement strategies to increase revenue and improve customer satisfaction
• - Ensure compliance with all gaming regulations and company policies
• - Monitor and analyze financial performance to make informed decisions and adjustments
• - Maintain a high level of customer service by addressing and resolving any guest concerns or issues
• - Work closely with other departments to coordinate casino activities and promotions
• - Develop and maintain relationships with vendors and suppliers
• - Train and mentor staff to provide exceptional service and uphold company standards
• - Conduct regular performance evaluations and provide feedback to team members
• - Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests
• - Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees

Requirements:

• - Bachelor's degree in Hospitality Management, Business Administration, or related field
• - Minimum of 2 years of experience in casino management, preferably in a cruise ship setting
• -Strong knowledge of slots, tables and cage operations
• - Excellent communication, leadership, and customer service skills
• - Proven track record of increasing revenue and managing budgets
• - Ability to work in a fast-paced and dynamic environment
• - Proficient in Microsoft Office and casino management software
• - Must be able to pass a background check and obtain necessary licenses and certifications