Assistant Casino Manager

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking an experienced Casino Manager to oversee the onboard casino operations aboard our cruise ship. You will lead a diverse team of dealers, cashiers, and technicians, ensuring smooth daily activities and strict regulatory compliance.

The role requires strong leadership, financial acumen, and exceptional guest service to deliver memorable experiences at sea. You will collaborate with other departments to optimize performance and guest satisfaction, while maintaining

Qualifications

• Minimum of 3 years of experience in a casino management role.
• Strong knowledge of casino operations, including gaming regulations and financial management.
• Excellent leadership and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Flexible hours, including evenings, weekends, and holidays.
• Background check and licenses/certifications may be required.

Responsibilities

• Assist the Casino Manager in the day-to-day operation of the casino onboard the cruise ship
• Manage and supervise a team of casino staff, including dealers, cashiers, and technicians
• Monitor and maintain the financial performance of the casino, including revenue, expenses, and budgets
• Ensure compliance with all gaming regulations and company policies
• Train and develop casino staff to provide exceptional customer service and promote responsible gaming practices
• Coordinate with other departments to ensure a seamless and enjoyable experience for guests in the casino
• Maintain accurate records of casino operations, including financial transactions and player tracking
• Resolve any customer complaints or issues in a timely and professional manner
• Participate in regular meetings with the Casino Manager and other department heads to discuss performance and make recommendations for improvement

Skills

Casino management

Leadership

Communication skills

Regulatory compliance

Customer service

Job description

Key Responsibilities:

• Assist the Casino Manager in the day-to-day operation of the casino onboard the cruise ship
• Manage and supervise a team of casino staff, including dealers, cashiers, and technicians
• Monitor and maintain the financial performance of the casino, including revenue, expenses, and budgets
• Ensure compliance with all gaming regulations and company policies
• Train and develop casino staff to provide exceptional customer service and promote responsible gaming practices
• Coordinate with other departments to ensure a seamless and enjoyable experience for guests in the casino
• Maintain accurate records of casino operations, including financial transactions and player tracking
• Resolve any customer complaints or issues in a timely and professional manner
• Participate in regular meetings with the Casino Manager and other department heads to discuss performance and make recommendations for improvement

Qualifications:

• Minimum of 3 years of experience in a casino management role
• Strong knowledge of casino operations, including gaming regulations and financial management
• Excellent leadership and communication skillsAbility to work well under pressure and in a fast-paced environment
• Strong problem-solving and decision‑making abilities
• Customer service-oriented with a passion for delivering exceptional experiences to guests
• Availability to work flexible hours, including evenings, weekends, and holidays
• Must be able to pass a background check and obtain necessary licenses and certifications