Quality Assurance & Intake Coordinator

ReWorks Solutions; South Africa; On-site; ZAR 210,000 - 320,000; Full time

Job summary

ReWorks Solutions in South Africa is seeking a detail-oriented Quality Assurance & Intake Coordinator for a full-time remote role. The position combines QA and client intake, ensuring clinical and administrative documentation is complete, accurate, compliant, and properly maintained.

You will review provider session notes for completeness and insurance compliance, identify gaps, and coordinate with clinicians to obtain corrections.

Qualifications

• Must be detail-oriented with strong organisational skills.
• Ability to maintain strict confidentiality and handle sensitive information.
• Excellent communication and collaboration with clinical and administrative teams.
• Experience with clinical documentation review or QA processes is a plus.

Responsibilities

• Review provider session notes for completeness, accuracy and insurance compliance.
• Identify missing, incomplete, or inconsistent documentation and escalate as needed.
• Follow up with clinicians to obtain corrections and ensure timely updates.
• Track intake progress and ensure all forms and information are collected.
• Support intake and onboarding by guiding families through required documentation.

Skills

Detail-oriented

Organised

Confidentiality

Communication skills

Multitasking

Tools

EMR systems

ABA documentation platforms

Job description

Job Title:Quality Assurance & Intake Coordinator

Location:South Africa

Job Type:Full-Time, Remote

Working Hours:US Hours (9am-5pm EST)

Salary:South African Rand (ZAR)

We are seeking a highly detail-oriented and organised Quality Assurance & Intake Coordinator to join our team. This role combines responsibilities across both quality assurance and client intake and plays an important role in ensuring that clinical and administrative documentation is complete, accurate, compliant, and properly maintained.

The successful candidate will review provider session notes and supporting documentation for completeness and insurance compliance, identify missing or inaccurate information, and follow up with clinical providers to ensure corrections are completed. The role will also support prospective families throughout the intake process, ensuring all required forms, documentation, and information are collected in a timely manner.

This position requires someone who is dependable, proactive, highly organised, and comfortable managing multiple follow-ups while maintaining strict confidentiality and professionalism.

Key Responsibilities

• Review provider session notes and clinical documentation for completeness, accuracy, and compliance with insurance requirements.
• Identify missing, incomplete, inconsistent, or inaccurate documentation.
• Follow up with BCBAs, RBTs, and other clinical providers regarding required documentation corrections.
• Track outstanding documentation and ensure corrections are completed within required timeframes.
• Assist in maintaining accurate and complete clinical and administrative records.
• Support quality assurance processes relating to clinical documentation and insurance compliance.
• Escalate documentation concerns or recurring issues to the appropriate team members when necessary.
• Assist prospective families throughout the intake and onboarding process.
• Communicate professionally and compassionately with families to explain documentation requirements and next steps.
• Ensure all required intake forms, records, and supporting documentation are received.
• Follow up with families regarding missing or incomplete documentation.
• Maintain accurate records of intake progress and outstanding requirements.
• Coordinate with internal clinical and administrative teams to ensure a smooth intake process.
• Provide timely updates and follow-up to ensure prospective clients move efficiently through the intake process.
• Maintain strict confidentiality when handling client, family, healthcare, and clinical information.
• Handle sensitive information in accordance with applicable privacy and confidentiality requirements.
• Communicate professionally and promptly with families, BCBAs, RBTs, and internal team members.
• Maintain organised records and ensure all documentation is accurately tracked.
• Manage multiple priorities and follow-ups while meeting deadlines.
• Proactively identify potential issues and take appropriate action to resolve or elevate them.

• Experience using electronic medical records (EMR) systems and/or clinical documentation platforms is preferred.

• Experience with ABA documentation platforms is a strong advantage.
• Previous experience in one or more of the following areas is preferred:
  • ABA therapy
  • Healthcare administration
  • Client or patient intake
  • Insurance documentation
  • Medical billing
  • Quality assurance
  • Clinical documentation review
• Experience reviewing clinical or provider documentation for completeness and accuracy is an advantage.