Cape Town Operations Lead — 12-Month Contract

S-RM; Cape Town; Híbrido; ZAR 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday 23 days + 5

Medical aid

Pension scheme

Headspace access

Hybrid work

Fertility treatment leave

Descripción de la vacante

S-RM is seeking an experienced Operations Lead for a 12-month fixed-term contract in Cape Town. The role focuses on managing core operational activities across the Investment Migration due diligence team, ensuring service continuity and accurate data while coordinating across teams.

Key duties include end-to-end case opening, client portal administration, billing oversight, and cross-functional project coordination. Hybrid work with two in-office days per week is required.

Formación

• Experience in operations, project coordination or service delivery with multiple concurrent workflows.
• Experience coordinating work across teams and locations.
• Experience with invoicing, billing reconciliation or payment tracking.
• Experience with business systems that record projects or client information.
• Strong MS 365 knowledge including Excel, Outlook, Teams and SharePoint.

Responsabilidades

• Oversee end-to-end case-opening process and client portal administration.
• Coordinate allocation of operational work across teams and locations.
• Oversee billing/invoicing, respond to queries and track payments.
• Support processing of third-party invoices and liaise with Finance.
• Maintain data integrity in systems and escalate glitches/outages.
• Act as operational contact for Finance and Digital teams and stakeholders.
• Provide day-to-day leadership to Operations team and ensure cover during absences.

Conocimientos

Operations coordination

Stakeholder liaison

Project workload management

Financial administration

Microsoft 365

Data integrity

Problem solving

Communication

Educación

Relevant professional experience

Herramientas

Salesforce

SharePoint

MS Excel

Billing systems

Descripción del empleo

S-RM is seeking an experienced Operations Lead for a 12-month fixed-term contract in Cape Town. The role focuses on managing core operational activities across the Investment Migration due diligence team, ensuring service continuity and accurate data while coordinating across teams.

Key duties include end-to-end case opening, client portal administration, billing oversight, and cross-functional project coordination. Hybrid work with two in-office days per week is required.