Contractor Operations Support

Talent Shore; Cape Town; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Talent Shore is hiring a Contractor Ops - Support Associate to manage the full lifecycle of contractors, ensuring compliance and accurate timesheet processing. This role collaborates with Operations, Sales and Accounts to maintain efficient processes and provide timely support in a hybrid Cape Town setting.

The ideal candidate thrives in operational support, prioritises data accuracy, and contributes to continuous improvements in workflow and documentation.

Qualifications

• Experience in contractor or vendor management is preferred.
• Ability to process timesheets and payroll support.
• Strong data accuracy and compliance awareness.

Responsibilities

• Contractor Lifecycle Management: Onboard, offboard, and support contractors, ensuring data accuracy and compliance throughout their assignments.
• Timesheet & Payroll Support: Validate submissions, resolve queries, and liaise with finance teams to ensure timely and accurate payments.
• Utilisation Check-ins: Conduct regular utilisation reviews with contractors to assess low utilisation and identify any risks to revenue performance.
• Contractor Engagement: Conduct welcome calls, check-ins during assignments, and 8-week post-contract follow-ups to monitor activity, satisfaction, and redeployment potential.
• 8 Week Post-Exit Checks: Complete structured post-exit follow-ups at the 8 Week mark to assess contractor outcomes, potential backdoor deal, and protect revenue.
• Contractor Support Helpdesk: Manage the contractor support inbox, respond to queries, troubleshoot issues, and ensure timely, accurate, and helpful communication across all support channels.
• Reporting & Data Management: Generate regular reports on contractor activity, utilization, and SLA adherence.
• Process Improvement: Contribute ideas for workflow, automation, and documentation improvements to enhance operational efficiency.

Skills

troubleshoot issues

data management

Job description

Cape Town, South Africa | Posted on 19/08/2026

• Industry Employment - Recruiting - Staffing
• Required Skills
  • troubleshoot issues
  • data management
  • +2
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7100

Job Description

Job Title: Contractor Ops - Support Associate

Department/Team: Contractor Operations

Location: Onsite, Hybrid 3 days in office, 2 days WFH (Century City, Cape Town)

Role Overview:

The Contractor Support Associate is responsible for managing the full lifecycle of contractors, ensuring compliance, accurate timesheet processing, and ensuring positive contractor experience. This role works closely with Operations, Sales and Accounts teams to maintain efficient processes and provide timely support.

Key Responsibilities:

• Contractor Lifecycle Management: Onboard, offboard, and support contractors, ensuring data accuracy and compliance throughout their assignments.
• Timesheet & Payroll Support: Validate submissions, resolve queries, and liaise with finance teams to ensure timely and accurate payments.
• Utilisation Check-ins: Conduct regular utilisation reviews with contractors to assess low utilisation and identify any risks to revenue performance.
• Contractor Engagement: Conduct welcome calls, check-ins during assignments, and 8-week post-contract follow-ups to monitor activity, satisfaction, and redeployment potential.
• 8 Week Post-Exit Checks: Complete structured post-exit follow-ups at the 8 Week mark to assess contractor outcomes, potential backdoor deal, and protect revenue.
• Contractor Support Helpdesk: Manage the contractor support inbox, respond to queries, troubleshoot issues, and ensure timely, accurate, and helpful communication across all support channels.
• Reporting & Data Management: Generate regular reports on contractor activity, utilization, and SLA adherence.
• Process Improvement: Contribute ideas for workflow, automation, and documentation improvements to enhance operational efficiency.

This role is ideal for someone who thrives in operational support, enjoys working with contractors, and is committed to compliance, accuracy, and continuous improvement.