Operations Lead - 12 month FTC

EG5 Special Risks Consultancy; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Holiday – 23 days

Medical aid

Gap Cover

Life insurance

Disability cover

Pension matching

EAP

Headspace access

Free eye tests

Glasses reimbursement

Recognition programme

Hybrid working

Fertility treatment leave

Job summary

S-RM is seeking an experienced Operations Lead to provide maternity cover within the Investment Migration due diligence team in Cape Town. The role is hybrid with two in-office days.

You will oversee the end-to-end case process, coordinate across teams, manage billing and third-party invoices, and maintain data integrity across systems.

Candidates should have extensive operations experience, strong MS 365 skills, and the ability to liaise with Finance, Digital, IT and client teams.

Qualifications

• Experience in operations or project coordination with multiple concurrent workflows.
• Ability to coordinate across teams and prioritize tasks.
• Proven accuracy in administrative processes and timely delivery.
• Experience with systems to record and track projects and client information.
• Experience with invoicing and billing reconciliation.
• Proven stakeholder liaison across Finance, Digital, IT and client teams.
• Strong MS 365 skills: Excel, Outlook, Teams, SharePoint.
• Ability to identify operational risks and escalate appropriately.

Responsibilities

• Oversee end-to-end case-opening and client portal administration.
• Coordinate operational work across teams, including cross-location colleagues.
• Oversee billing and invoicing, including invoice preparation, queries, and payment status.
• Support processing of third-party invoices and liaise with Finance.
• Maintain data integrity across systems and escalate issues.
• Serve as operational contact for Finance, Digital and other stakeholders.
• Provide day-to-day leadership and cover during absences.

Skills

Operations experience

Project coordination

Business support

Service delivery

Workflow management

Stakeholder liaison

Microsoft 365

Billing accuracy

Tools

Salesforce

CRM platform

Case management

Job description

Services

At S-RM we provide a range of services to help navigate risk, maximise opportunities and become more resilient.

Insights

Stay one step ahead with the latest insights from S-RM’s global team.

Explore Careers

Whether you’re a recent graduate or looking to take the next step in your career. Find out more about working at S-RM.

About S-RM

We are a global intelligence and cyber security consultancy. Discover more about who we are and how we work.

Operations Lead - 12 month FTC

We have a new and exciting Operations Lead role available within our Corporate Intelligence Team in Cape Town.

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

The role

We are looking for an experienced and highly organised Operations Lead to provide maternity cover within our Investment Migration due diligence team. The successful candidate will oversee the effective delivery of core operational activities supporting our Investment Migration services, helping to maintain service continuity, accurate operational data and effective coordination across teams.

As An Operations Lead, You’ll Be Responsible For:

• Overseeing the end-to-end case-opening process, including administration of client portals, monitoring and responding to client requests, ensuring that information is accurately captured in our project management tools, and supporting timely communication with clients where information is missing.
• Coordinating the allocation of operational work across teams, including working with operations colleagues based in other locations.
• Overseeing billing and invoicing activities, including the preparation and posting of client invoices, responding to billing queries, following up on payment status and ensuring that billing records remain aligned with completed projects and milestones.
• Supporting the accurate and timely processing of third party invoices by checking them against project information, liaising with Finance and relevant stakeholders, and monitoring payment progress where required.
• Maintaining the integrity of operational information in relevant systems, identifying data issues and escalating system glitches or outages through the appropriate channels.
• Acting as an operational point of contact for the Finance and Digital teams, and other internal stakeholders, coordinating action on cross-functional issues and following up on agreed actions.
• Providing day-to-day leadership and support to relevant members of the Operations team, setting priorities, monitoring delivery, addressing operational issues and ensuring appropriate cover during periods of absence.

The role will be based in our Cape Town office and is hybrid with a minimum of two days a week in office.

What we are looking for

Minimum Qualifications And Experience

• Relevant professional experience in an operations, project coordination, business support or service-delivery roles, with responsibility for managing several concurrent workflows.
• Experience coordinating the work of colleagues or operational teams, including prioritising tasks, monitoring capacity and arranging additional support when required.
• Demonstrable experience of managing detailed administrative processes where accuracy, consistency and timely delivery are essential.
• Experience working with business systems used to record and track projects, cases, workflows or client information.
• Experience working with financial administration processes, such as invoicing, billing reconciliation, supplier invoices or payment tracking.
• Experience liaising with stakeholders across different business functions, particularly Finance, Digital, IT or client-facing teams.
• Strong working knowledge of Microsoft 365 applications, including Excel, Outlook, Teams and SharePoint.
• Experience identifying operational risks or service-delivery issues and escalating them through appropriate management channels.

Preferred Qualifications And Experience

• Previous experience in an operations role within corporate intelligence, professional services, consulting, risk advisory or another client-service environment.
• Experience using Salesforce or a comparable customer relationship management or case-management platform.
• Experience coordinating work across international or geographically dispersed teams.
• Experience working with external suppliers, subcontractors or service providers.
• Previous line-management, team-lead or supervisory experience.
• Familiarity with operational reporting, performance monitoring and the improvement of administrative processes.
• Experience working in a maternity-cover, fixed-term or business-continuity role where responsibilities must be transferred and assumed quickly.

Successful candidates are also likely to show the following skills and competencies:

• Excellent verbal and written communication skills.
• Excellent planning and organisational skills, with the ability to assess competing priorities and maintain oversight of several operational workstreams at the same time.
• Excellent attention to detail and a strong commitment to maintaining accurate records across multiple systems.
• Comfortable taking ownership of operational issues, working independently and making sound decisions within agreed parameters, while recognising when an issue requires escalation.
• Adaptable, collaborative and calm under pressure, with the ability to respond constructively to changing workloads, tight deadlines and unexpected service-delivery issues.

Our benefits

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Life insurance – 4x annual salary
• Disability cover - 75% of annual salary
• Private pension – up to 7% contribution matched by the company
• EAP (Employee Assistance Programme) for employees and immediate family, including counselling sessions
• Free access to the world-famous mindfulness app Headspace
• Seasonal flu vaccination
• Eye tests and glasses reimbursement up to certain cost on an annual basis
• Formalised Recognition programme
• Hybrid working and flexible working hours
• Fertility treatment leave – 5 days of leave per cycle of treatment per year

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.