Operations Lead - Hybrid (Cape Town, 12-Month FTC)

EG5 Special Risks Consultancy; Cape Town; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Holiday – 23 days

Medical aid

Gap Cover

Life insurance

Disability cover

Pension matching

EAP

Headspace access

Free eye tests

Glasses reimbursement

Recognition programme

Hybrid working

Fertility treatment leave

Résumé du poste

S-RM is seeking an experienced Operations Lead to provide maternity cover within the Investment Migration due diligence team in Cape Town. The role is hybrid with two in-office days.

You will oversee the end-to-end case process, coordinate across teams, manage billing and third-party invoices, and maintain data integrity across systems.

Candidates should have extensive operations experience, strong MS 365 skills, and the ability to liaise with Finance, Digital, IT and client teams.

Qualifications

• Experience in operations or project coordination with multiple concurrent workflows.
• Ability to coordinate across teams and prioritize tasks.
• Proven accuracy in administrative processes and timely delivery.
• Experience with systems to record and track projects and client information.
• Experience with invoicing and billing reconciliation.
• Proven stakeholder liaison across Finance, Digital, IT and client teams.
• Strong MS 365 skills: Excel, Outlook, Teams, SharePoint.
• Ability to identify operational risks and escalate appropriately.

Responsabilités

• Oversee end-to-end case-opening and client portal administration.
• Coordinate operational work across teams, including cross-location colleagues.
• Oversee billing and invoicing, including invoice preparation, queries, and payment status.
• Support processing of third-party invoices and liaise with Finance.
• Maintain data integrity across systems and escalate issues.
• Serve as operational contact for Finance, Digital and other stakeholders.
• Provide day-to-day leadership and cover during absences.

Connaissances

Operations experience

Project coordination

Business support

Service delivery

Workflow management

Stakeholder liaison

Microsoft 365

Billing accuracy

Outils

Salesforce

CRM platform

Case management

Description du poste

S-RM is seeking an experienced Operations Lead to provide maternity cover within the Investment Migration due diligence team in Cape Town. The role is hybrid with two in-office days.

You will oversee the end-to-end case process, coordinate across teams, manage billing and third-party invoices, and maintain data integrity across systems.

Candidates should have extensive operations experience, strong MS 365 skills, and the ability to liaise with Finance, Digital, IT and client teams.