Operations Lead - 12 month FTC Corporate intelligence Cape Town

S Rminform; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Holiday – 23 days per year increasing;

Medical aid with Discovery Health

Gap Cover policy

Life insurance – 4x annual salary

Disability cover - 75% of annualsalary

Private pension – up to 7%

EAP for employees and family

Headspace mindfulness app

Seasonal flu vaccination

Eye tests and glasses reimbursement

Recognition programme

Hybrid working and flexible hours

Fertility treatment leave – 5 days

Job summary

S-RM in Cape Town is seeking an experienced Operations Lead to provide maternity cover within the Investment Migration due diligence team. The role oversees core operational activities, ensuring service continuity, accurate data, and coordination across teams.

Based in the Cape Town office, the role is hybrid with a minimum of two days in office. You will manage end-to-end case-opening, invoicing, and risk controls, working with Finance, Digital, and client-facing teams.

Qualifications

• Experience in operations, project coordination or service-delivery roles.
• Experience coordinating work of colleagues or operational teams.
• Experience with invoicing, billing reconciliation and payment tracking.
• Experience liaising with Finance, Digital, IT or client-facing teams.
• Experience using business systems to record and track projects.

Responsibilities

• Overseeing end-to-end case-opening and client portal administration.
• Coordinating allocation of operational work across teams.
• Overseeing billing and invoicing activities and payment status.
• Processing third-party invoices and liaising with Finance.
• Maintaining data integrity across systems and escalating issues.
• Serving as operational contact for Finance and Digital teams.
• Providing day-to-day leadership to the Operations team.

Skills

Planning & organisation

Attention to detail

Communication skills

Independent worker

Stakeholder management

Problem solving

Tools

Microsoft 365

Excel

Outlook

Teams

SharePoint

Salesforce

Job description

Operations Lead - 12 month FTC

We have a new and exciting Operations Lead role available within our Corporate Intelligence Team in Cape Town.

Corporate Intelligence

Cape Town

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

The role

We are looking for an experienced and highly organised Operations Lead to provide maternity cover within our Investment Migration due diligence team. The successful candidate will oversee the effective delivery of core operational activities supporting our Investment Migration services, helping to maintain service continuity, accurate operational data and effective coordination across teams.

As an Operations Lead, you’ll be responsible for:

• Overseeing the end-to-end case-opening process, including administration of client portals, monitoring and responding to client requests, ensuring that information is accurately captured in our project management tools, and supporting timely communication with clients where information is missing.
• Coordinating the allocation of operational work across teams, including working with operations colleagues based in other locations.
• Overseeing billing and invoicing activities, including the preparation and posting of client invoices, responding to billing queries, following up on payment status and ensuring that billing records remain aligned with completed projects and milestones.
• Supporting the accurate and timely processing of third party invoices by checking them against project information, liaising with Finance and relevant stakeholders, and monitoring payment progress where required.
• Maintaining the integrity of operational information in relevant systems, identifying data issues and escalating system glitches or outages through the appropriate channels.
• Acting as an operational point of contact for the Finance and Digital teams, and other internal stakeholders, coordinating action on cross-functional issues and following up on agreed actions.
• Providing day-to-day leadership and support to relevant members of the Operations team, setting priorities, monitoring delivery, addressing operational issues and ensuring appropriate cover during periods of absence.

The role will be based in our Cape Town office and is hybrid with a minimum of two days a week in office.

What we are looking for

We are looking for the following experience and qualifications:

Minimum qualifications and experience

• Relevant professional experience in an operations, project coordination, business support or service-delivery roles, with responsibility for managing several concurrent workflows.
• Experience coordinating the work of colleagues or operational teams, including prioritising tasks, monitoring capacity and arranging additional support when required.
• Demonstrable experience of managing detailed administrative processes where accuracy, consistency and timely delivery are essential.
• Experience working with business systems used to record and track projects, cases, workflows or client information.
• Experience working with financial administration processes, such as invoicing, billing reconciliation, supplier invoices or payment tracking.
• Experience liaising with stakeholders across different business functions, particularly Finance, Digital, IT or client-facing teams.
• Strong working knowledge of Microsoft 365 applications, including Excel, Outlook, Teams and SharePoint.
• Experience identifying operational risks or service-delivery issues and escalating them through appropriate management channels.

Preferred qualifications and experience

• Previous experience in an operations role within corporate intelligence, professional services, consulting, risk advisory or another client-service environment.
• Experience using Salesforce or a comparable customer relationship management or case-management platform.
• Experience coordinating work across international or geographically dispersed teams.
• Experience working with external suppliers, subcontractors or service providers.
• Pr evious line-management, team-lead or supervisory experience.
• Familiarity with operational reporting, performance monitoring and the improvement of administrative processes.
• Experience working in a maternity-cover, fixed-term or business-continuity role where responsibilities must be transferred and assumed quickly.

Successful candidates are also likely to show the following skills and competencies:

• Excellent verbal and written communication skills.
• Excellent planning and organisational skills, with the ability to assess competing priorities and maintain oversight of several operational workstreams at the same time.
• Excellent attention to detail and a strong commitment to maintaining accurate records across multiple systems.
• Comfortable taking ownership of operational issues, working independently and making sound decisions within agreed parameters, while recognising when an issue requires escalation.
• Adaptable, collaborative and calm under pressure, with the ability to respond constructively to changing workloads, tight deadlines and unexpected service-delivery issues.

Our benefits

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Life insurance – 4x annual salary
• Disability cover - 75% of annual salary
• Private pension – up to 7% contribution matched by the company
• EAP (Employee Assistance Programme) for employees and immediate family, including counselling sessions
• Free access to the world-famous mindfulness app Headspace
• Seasonal flu vaccination
• Eye tests and glasses reimbursement up to certain cost on an annual basis
• Formalised Recognition programme
• Hybrid working and flexible working hours
• Fertility treatment leave – 5 days of leave per cycle of treatment per year

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Subscribe to our insights

Get industry news and expert insights straight to your inbox.