Call Centre Agent

Thorburn Security Solutions (Pty) Ltd; Sandton; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Tsebo Solutions Group in Sandton, Gauteng is seeking a highly organised, proactive Sales & Marketing Support professional to help drive sales growth. You will engage with clients, identify opportunities, conduct market research and support business development activities in a fast-paced environment.

Work closely with our Sales Directors, Business Development Managers and various business units to manage enquiries, leads, tender opportunities and vendor registrations, while maintaining accurate

Qualifications

• Grade 12 is essential.

Responsibilities

• Manage and respond to inbound customer enquiries via phone, email and website channels.

Skills

Communication

Relationship building

Prospecting

Lead generation

Planning & organisation

CRM systems

Excel

Time management

Problem solving

Team player

Education

Grade 12

Related tertiary qualification (Advantageous)

Sales or Customer Service background (Advantageous)

Tools

Salesforce

Microsoft Excel

Job description

At Tsebo Solutions Group, we are passionate about connecting clients with innovative workplace solutions that improve productivity, efficiency and business performance. We are looking for a highly organised, proactive and customer-focused Sales & Marketing Support professional to play a key role in supporting our sales growth journey.

This is an exciting opportunity for someone who enjoys engaging with people, identifying opportunities, conducting market research and supporting business development activities in a fast-paced environment. You will work closely with our Sales Directors, Business Development Managers and various business units to ensure customer enquiries, leads, tender opportunities and vendor registrations are effectively managed and followed through.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clientsreduced costs, risk and complexitiestogether withincreased quality, efficiency and productivity. We specialise inCatering,Facilities Management,Cleaning and Hygiene,Pest Control,Protection,Energy,Procurement,Workspace Design,Engineering, Remote Camps, and more.Developing our people– the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Manage and respond to inbound customer enquiries via phone, email and website channels.
• Conduct outbound prospecting to identify and qualify potential business opportunities.
• Research companies, industries and decision-makers to support sales growth initiatives.
• Process and track leads through Salesforce and other approved systems.
• Monitor and distribute relevant tender opportunities.
• Support supplier and vendor registration processes with prospective clients.
• Maintain accurate sales records, reports and lead tracking information.
• Collaborate closely with Sales Directors, Business Development Managers and operational teams to support customer acquisition activities.

Skills and Competencies

• Strong communication and relationship-building skills
• Customer-focused with a professional approach
• Confident in prospecting and lead generation
• Excellent planning, organisation and time management
• Strong attention to detail and administrative accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in CRM systems and Microsoft Excel
• Proactive, self-motivated and results-driven
• Strong problem-solving skills and initiative
• Team player with the ability to work across multiple stakeholders

Qualifications

• Grade 12 (Matric) is essential.
• A relevant tertiary qualification in Business Administration, Marketing, Sales, Customer Service or a related field will be advantageous.
• 1 to 3 years' experience in a customer service, call centre, sales support or sales environment.
• Experience in a service-based industry will be advantageous.
• Experience working with CRM systems (Salesforce preferred) and Microsoft Excel.
• Exposure to lead generation, customer engagement, sales administration and business development support activities.