Customer Acquisition Coordinator

Thorburn Security Solutions (Pty) Ltd; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tsebo Solutions Group is seeking a Customer Acquisition Coordinator to join our Group Sales & Marketing team. You will help identify market opportunities, engage with prospective customers, qualify leads, and source tender opportunities to support business growth.

You will gather market insights, analyze industry trends, and capture data in our CRM while coordinating cross-divisional opportunities. Ideal candidates have a business/marketing background and comfort with research tools and CRM

Qualifications

• Relevant tertiary qualification in Business, Marketing, Commerce, or a related field.
• Suitable for recent graduates and early career professionals.
• Exposure to conducting customer, industry and/or market research.
• Exposure to customer engagement, lead generation, sales support, or commercial environments.

Responsibilities

• Conduct market, customer, and industry research through desktop research platforms, approved enterprise AI tools, and engagement with relevant market participants.
• Gather, analyse, and interpret market intelligence, customer insights, competitor activity, and industry trends.
• Engage with potential customers through approved channels to identify needs and qualify business opportunities.
• Generate and qualify leads and secure quality appointments for Sales teams across the Group.
• Source, screen, and distribute relevant tender opportunities from approved databases.
• Capture and maintain accurate customer, lead, tender, and research information on CRM platforms.
• Coordinate cross selling opportunities across Tsebo divisions and support opportunity tracking and reporting.
• Produce reports and insight summaries that support business development and commercial decision-making.

Skills

Analytical thinking

Market research

Lead generation

CRM proficiency

Excel

PowerPoint

Communication

Stakeholder engagement

Education

Business/Marketing degree

Tools

CRM systems

Microsoft Excel

PowerPoint

Digital research tools

Job description

At Tsebo Solutions Group, we are looking for a commercially curious and analytical individual to join our Group Sales & Marketing team as a Customer Acquisition Coordinator.

This role plays a key part in helping Tsebo identify new market opportunities through structured market intelligence, industry research, customer engagement, lead qualification, and tender opportunity sourcing. The successful candidate will gather valuable market insights, engage with prospective customers and industry stakeholders, and support business growth through the identification and referral of qualified opportunities across the Group.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clientsreduced costs, risk and complexitiestogether withincreased quality, efficiency and productivity. We specialise inCatering,Facilities Management,Cleaning and Hygiene,Pest Control,Protection,Energy,Procurement,Workspace Design,Engineering, Remote Camps, and more.Developing our people– the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Conduct market, customer, and industry research through desktop research platforms, approved enterprise AI tools, and engagement with relevant market participants.
• Gather, analyse, and interpret market intelligence, customer insights, competitor activity, and industry trends.
• Engage with potential customers through approved channels to identify needs and qualify business opportunities.
• Generate and qualify leads and secure quality appointments for Sales teams across the Group.
• Source, screen, and distribute relevant tender opportunities from approved databases.
• Capture and maintain accurate customer, lead, tender, and research information on CRM platforms.
• Coordinate cross selling opportunities across Tsebo divisions and support opportunity tracking and reporting.
• Produce reports and insight summaries that support business development and commercial decision-making.

Skills and Competencies

• Strong analytical and research capability.
• Excellent verbal and written communication skills.
• Ability to gather, interpret, and present information in a meaningful way.
• Strong organisational skills and attention to detail.
• Ability to engage confidently with customers and stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, CRM systems, and digital research tools.
• Ability to work in a fast-paced, target-driven environment.

Qualifications

• Relevant tertiary qualification in Business, Marketing, Commerce, or a related field.
• Suitable for recent graduates and early career professionals.
• Exposure to conducting customer, industry and/or market research.
• Exposure to customer engagement, lead generation, sales support, or commercial environments.
• Experience working with CRM systems and data management tools will be advantageous
• Exposure to tender sourcing or coordination would be beneficial.