Business Relationship Manager

Derivco; Durban; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Derivco is seeking a Business Relationship Manager to own strategic operator accounts in a regulated iGaming context. You will connect operator goals with delivery teams and shape prioritisation across product, engineering and compliance.

You will maintain strong relationships, provide visibility into in-flight work, and coordinate incident responses while aligning internal teams to deliver on commitments. Closing date: 15 October 2026.

Qualifications

• Bachelor's Degree in Business Administration or equivalent.
• 6–8 years of progressive experience in account management, client services or business relationship management within technology or regulated industries.
• Advanced proficiency with CRM platforms, project management tools and business intelligence platforms.
• Knowledge of iGaming platform operations and multi-jurisdiction compliance.
• Proven ability to influence cross-functional stakeholders and keep delivery commitments.

Responsibilities

• Own strategic operator accounts and manage day-to-day engagement.
• Provide operators clear visibility by consolidating work across product, engineering and compliance.
• Shape prioritisation with operator context and business impact perspective.
• Lead customer communication during incidents and coordinate operator-facing responses.
• Align internal teams across product, engineering, compliance, governance and operations.
• Represent the customer's voice with market insights and regulatory updates.
• Protect commercial commitments by supporting adherence to SLAs and cost controls.
• Support audit and jurisdictional compliance activities.
• Forecast budget needs and manage expenses.

Skills

Relationship building

Account management

Stakeholder influence

CRM platforms

Project management

BI platforms

Regulated industries knowledge

Business acumen

Analytical thinking

Education

Bachelor's Degree in Business Administration

Tools

CRM platforms

Project management tools

BI platforms

Job description

Are you a trusted relationship builder who can turn customer goals into delivery results? As a Business Relationship Manager at Derivco, you'll own strategic operator relationships across a region. You'll connect our customers' business objectives with the technology and delivery teams who make them happen.

You'll be the main point of contact for your assigned operator accounts. Your job is to keep relationships healthy, priorities aligned and communication clear. The goal is to retain and strengthen long-term partnerships across regulated iGaming markets and to maximise customer lifetime value.

What you'll do

• Own strategic operator accounts. Manage day-to-day engagement, monitor relationship health, and build delivery confidence so that partnerships stay strong and customers stay satisfied.
• Give operators clear visibility. Consolidate and validate work in flight across product, engineering and compliance teams, including requests, changes, dependencies and timelines.
• Shape prioritisation. Contribute operator context, front-end scoring and business-impact perspective to decisions made by product and engineering.
• Lead customer communication during incidents. Keep operators informed, stay transparent about resolution progress, and coordinate operator-facing responses.
• Align teams internally. Work across product, engineering, compliance, governance and operations to clarify ownership and dependencies, remove blockers and keep delivery moving.
• Represent the customer's voice. Bring market insights, regulatory updates and operator priorities into internal planning and roadmap conversations.
• Protect commercial commitments. Support adherence to SLAs, OLAs and performance standards, and help mitigate commercial risk.
• Support compliance. Assist with audit, regulatory reporting and jurisdictional compliance activities.
• Manage your departmental budget. Forecast needs, oversee expenses, prepare variance reports and apply cost controls.

What you'll bring

• A Bachelor's Degree in Business Administration
• 6–8 years of progressive experience in account management, client services or business relationship management within technology or regulated industries
• Advanced proficiency with CRM platforms, project management tools and business intelligence platforms
• Working knowledge of iGaming platform operations, such as casino content delivery, sportsbook capabilities and compliance frameworks, across multiple jurisdictions
• A proven ability to influence cross-functional stakeholders and keep them aligned on delivery commitments
• The strategic thinking to translate business requirements into likely IT requirements and turn data trends into actionable insight
• Strength in these skills:
• Relationship and rapport building
• Negotiation, influencing and advocacy
• Consultative selling and value propositions
• Business acumen and analytical thinking
• Accountability and ethical conduct

Why Derivco?

At Derivco, you'll work at the intersection of technology and one of the world's most dynamic regulated industries. You'll partner with operators and teams across multiple territories, and your work will directly influence product direction and customer success. You'll also mentor colleagues and help build a culture of collaboration and continuous improvement.

closing date: 15 October 2026