Change Enablement Governance Analyst

Derivco; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Derivco is seeking a Change Enablement Governance Analyst to ensure controlled, compliant, low‑risk technology changes across global entities. You’ll operate within ITSM standards, implement governance improvements, and support audits, with senior oversight to maintain audit readiness.

You’ll analyze change data, drive process improvements, and train teams on governance guidelines, helping achieve smooth governance across multiple jurisdictions and partners.

Qualifications

• Bachelor-level degree in IT or business administration or equivalent experience.
• 4–6 years of progressive IT change management, ITSM, or governance experience.
• Knowledge of ITSM change enablement, ITIL principles, and cross-functional governance.

Responsibilities

• Set up and maintain governance controls with policy adherence reporting.
• Analyse change data trends to identify gaps and implement improvements.
• Review change docs for regulatory requirements to support risk assessment.
• Support audits by gathering evidence for ITSM systems and external auditors.
• Maintain ITSM change module health with workflow config and data quality checks.
• Provide process queries support, deliver training, and guidance for self-service.
• Coordinate across change, technical and business teams; elevate issues to governance leadership.
• Identify manual effort reduction and support automation and streamlining.

Skills

Change governance

ITIL

ITSM

Stakeholder engagement

Regulatory compliance

Process improvement

Data reporting

Documentation

Education

Bachelor's degree in information technology or business administration

Tools

ITSM platforms

Dashboards and reporting tools

Governance tooling

Job description

At Derivco, we build the technology behind some of the world’s leading iGaming experiences, and every change we release lands in regulated markets across the globe. Moving fast matters to us. So does getting it right.

As our Change Enablement Governance Analyst, you’ll make sure technology and system changes are introduced in a controlled, compliant and low-risk way, without slowing the business down. Working within our ITSM standards and continuous delivery practices, and under senior governance oversight, you’ll keep our change enablement framework running smoothly across multiple entities and jurisdictions. You’ll protect the systems our partners depend on and help teams across the organisation navigate change with confidence.

What You'll Do

• Set up and maintain governance controls that check adherence to policy through reporting, dashboards and regular checks.
• Analyse trends in change data to find process gaps and bottlenecks, then recommend and implement improvements that cut manual effort.
• Review change documentation against regulatory requirements to support risk assessment and compliance evaluation, spotting control gaps before they become problems and keeping us audit ready.
• Support audits by gathering change evidence from our ITSM systems, organising documentation for external auditors and assisting with compliance investigations.
• Keep the ITSM change module healthy by supporting workflow configuration, monitoring data quality and reporting tool limitations that need senior attention.
• Be a go-to support point for the framework: answer process queries, deliver training and share guidelines so teams can self-serve with confidence.
• Coordinate across change, technical and business teams, relaying information and tracking actions to support successful changes, and elevate issues to governance leadership when needed.
• Find where manual effort can be reduced and support automation and streamlining initiatives.
• Create and maintain process guides, approval criteria references and training content that codify how change works at Derivco.
• Cross-skill across all core functional areas of the team so the business always has continuity.

What You'll Bring

• A bachelor’s degree in information technology or business administration (or equivalent experience).
• 4 to 6 years of progressive experience in IT change management, IT service management, process coordination or compliance support, with evidence of managing change processes and supporting governance frameworks.
• Intermediate knowledge of ITSM change enablement processes and ITIL principles, with experience processing change requests, assessing change impact and applying change governance standards across multiple functions.
• An understanding of multi-jurisdictional regulatory requirements affecting technology change, with the ability to turn them into practical change controls.
• Experience setting up or taking over governance controls: using reporting, dashboards and checks to monitor policy adherence, and analysing trends to find gaps and strengthen those controls.
• Practical experience with enterprise ITSM platforms, including configuring workflows and monitoring data quality.
• Confidence engaging stakeholders across technical and business teams: delivering training, answering process queries, coordinating work and knowing when to elevate to governance leadership.
• An improvement mindset. You spot manual effort, back automation and streamlining, and are willing to cross-skill across all core functional areas.
• Strong documentation skills, sharp attention to detail and a practical, problem-solving approach.

Who You'll Work With

This is a global role with a broad, international view. Day to day, you'll partner with Product and Delivery Managers, Engineering and Development teams, IT Operations and Service Management, DevOps and Release Management, and our Compliance and Risk teams. Externally, you'll work with external auditors on evidence requests.

Why Derivco

Your work here directly protects revenue-generating systems, keeps our partners' trust and supports our competitive edge. You'll shape how change is done, not just follow the process, by feeding real operational insight into how our framework and tooling evolve. And you'll help build a culture where teams understand change governance and own it themselves.

Closing date: 19th October 2026