About the Role
Our client, a growing provider of telecommunications services, is looking for a motivated Telecommunications Installation Technician to join their team in Soweto, Gauteng. This role is responsible for the professional installation and activation of telecommunications equipment and services at customer residences and businesses. You will be the frontline representative ensuring customers receive reliable internet, voice, and television services. The ideal candidate is customer-focused, detail-oriented, and possesses practical technical skills. This is a hands‑on role requiring field work within the Soweto, Gauteng area and surrounding regions, contributing directly to customer satisfaction and network expansion.
Key Responsibilities
- Install, configure, test, and maintain telecommunications equipment, including modems, routers, Wi-Fi access points, and fiber optic connections.
- Perform basic troubleshooting of customer premise equipment and signal issues.
- Educate customers on the features and operation of their new services.
- Adhere to company safety standards and installation best practices.
- Manage service tickets and accurately document work performed, including service details and any issues encountered.
- Maintain a clean and organized work vehicle and ensure all tools and equipment are in good working order.
- Respond promptly and professionally to customer service calls within the Soweto, Gauteng region.
- Collaborate with dispatch and support teams to ensure efficient service delivery.
- Identify opportunities to upsell additional services or equipment where appropriate and trained to do so.
Requirements
- Previous experience (1-2 years) in telecommunications installation, cable TV installation, or a similar field service role is preferred.
- Familiarity with installing and troubleshooting residential networking equipment (modems, routers, Wi‑Fi).
- Understanding of basic electrical wiring and telecommunications cabling (Ethernet, Coaxial).
- Good manual dexterity and ability to work with tools.
- Excellent customer service and communication skills.
- Ability to work independently and manage your daily schedule effectively.
- Must possess a valid driver’s license and a clean driving record.
- Willingness to work in various weather conditions and occasionally flexible hours as required.
- Ability to climb ladders and work in confined spaces when necessary.
- A positive attitude and a commitment to providing excellent service in Soweto, Gauteng.
Benefits
- Competitive wage
- Opportunities for overtime
- Medical aid contributions
- Provident fund
- Comprehensive training
- Access to company vehicles
- Chance to develop your technical skills within the telecommunications industry
- Direct impact on customer experience in Soweto, Gauteng
- Path for career growth within the company