Broadband Network Technician

Placements24; LegKraal Gate; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive training

Skill development opportunities

Job summary

Placements24 is seeking a motivated Broadband Network Technician to join our expanding team in the Mahikeng, North West region. This hybrid role involves field installations and remote monitoring/troubleshooting, delivering high-speed broadband to residential and commercial customers with a focus on reliability and customer satisfaction.

You will install, activate, and maintain fiber/DSL services, troubleshoot at customer premises, and educate customers on setup and basic issues.

Qualifications

• High school diploma or equivalent; technical certifications in networking are preferred.
• Proven experience as a Broadband Technician or similar role.
• Solid understanding of fiber, DSL, and broadband technologies.
• Proficiency with testing and diagnostic tools for networks.

Responsibilities

• Install, activate, and maintain broadband services (fiber, DSL).
• Troubleshoot and repair network issues at customer premises and access points.
• Test and QA installed services for optimal performance.
• Educate customers on setup, features, and basic troubleshooting.
• Maintain service records and equipment logs.
• Respond to tickets and inquiries promptly.
• Escalate complex issues to seniors or engineering teams.
• Adhere to safety protocols during field operations.
• Assist in infrastructure upgrades and maintenance.
• Manage and maintain tools and assigned company vehicle.

Skills

Field work

Troubleshooting

Customer service

Time management

Communication

Problem-solving

Independent work

Driving

Education

High school diploma

Technical networking certs

Tools

Testing equipment

Diagnostic tools

Network monitoring tools

Multimeters

Network testers

Job description

About the Role

Our client is seeking a motivated and technically adept Broadband Network Technician to join their expanding network services team. This hybrid role will involve a combination of field-based installations and maintenance, along with remote responsibilities for network monitoring and initial troubleshooting. Serving the Mahikeng, North West, ZA region, you will be responsible for deploying and maintaining high-speed broadband connections for residential and commercial customers. Your expertise in network infrastructure and customer service will be crucial in ensuring reliable connectivity and a positive customer experience.

Key Responsibilities

• Install, activate, and maintain broadband services, including fiber optic and DSL connections.
• Troubleshoot and repair network connectivity issues at customer premises and network access points.
• Perform testing and quality assurance of installed services to ensure optimal performance.
• Educate customers on service setup, functionality, and basic troubleshooting.
• Maintain accurate service records and equipment logs.
• Respond to service tickets and customer inquiries in a timely manner.
• Identify and elevate complex network problems to senior technicians or engineering teams.
• Adhere to all safety protocols and company standards during field operations.
• Assist in network infrastructure upgrades and maintenance activities.
• Manage and maintain tools and company vehicle as assigned.

Requirements

• High school diploma or equivalent; technical certifications in networking or telecommunications are preferred.
• Proven experience as a Broadband Technician, Network Technician, or similar role.
• Solid understanding of broadband technologies (e.g., Fiber-to-the-Home, DSL, Cable).
• Proficiency in using testing equipment (multimeters, network testers) and diagnostic tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage time effectively in a field environment.
• Physical ability to perform required tasks, including climbing, lifting, and working in various conditions.
• Valid driver's license and a clean driving record.
• Familiarity with network monitoring tools is a plus.

Benefits

This hybrid role offers a competitive salary and the opportunity to work with leading broadband technologies. Our client provides comprehensive training, opportunities for skill development, and potential for career advancement within the company. You will benefit from a company vehicle for field duties and access to essential tools and equipment. This role provides a balance between field work and remote support, offering flexibility for employees in the Mahikeng, North West, ZA area, while contributing to vital connectivity services.