Hybrid Broadband Technician: Field & Remote Support

Placements24; LegKraal Gate; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive training

Skill development opportunities

Job summary

Placements24 is seeking a motivated Broadband Network Technician to join our expanding team in the Mahikeng, North West region. This hybrid role involves field installations and remote monitoring/troubleshooting, delivering high-speed broadband to residential and commercial customers with a focus on reliability and customer satisfaction.

You will install, activate, and maintain fiber/DSL services, troubleshoot at customer premises, and educate customers on setup and basic issues.

Qualifications

• High school diploma or equivalent; technical certifications in networking are preferred.
• Proven experience as a Broadband Technician or similar role.
• Solid understanding of fiber, DSL, and broadband technologies.
• Proficiency with testing and diagnostic tools for networks.

Responsibilities

• Install, activate, and maintain broadband services (fiber, DSL).
• Troubleshoot and repair network issues at customer premises and access points.
• Test and QA installed services for optimal performance.
• Educate customers on setup, features, and basic troubleshooting.
• Maintain service records and equipment logs.
• Respond to tickets and inquiries promptly.
• Escalate complex issues to seniors or engineering teams.
• Adhere to safety protocols during field operations.
• Assist in infrastructure upgrades and maintenance.
• Manage and maintain tools and assigned company vehicle.

Skills

Field work

Troubleshooting

Customer service

Time management

Communication

Problem-solving

Independent work

Driving

Education

High school diploma

Technical networking certs

Tools

Testing equipment

Diagnostic tools

Network monitoring tools

Multimeters

Network testers

Job description

Placements24 is seeking a motivated Broadband Network Technician to join our expanding team in the Mahikeng, North West region. This hybrid role involves field installations and remote monitoring/troubleshooting, delivering high-speed broadband to residential and commercial customers with a focus on reliability and customer satisfaction.

You will install, activate, and maintain fiber/DSL services, troubleshoot at customer premises, and educate customers on setup and basic issues.