Branch Team Leader

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Standard Bank Group is seeking a branch-based leader to oversee the operation of a Point of Representation (POR) within Personal & Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence and maintaining risk & compliance standards.

You will lead a frontline team, manage daily branch operations including cash handling, monitor performance and implement improvements to meet client needs.

Qualifications

• Diploma or Advanced Certificate (NQF6) in Banking or related field.
• FAIS Representative status.
• 3–4 years frontline banking experience.
• Proven ability to lead frontline teams and drive sales, service and client experience objectives.
• Strong risk and compliance awareness.

Responsibilities

• Lead and manage a frontline team to achieve sales and service objectives.
• Oversee branch operations, cash handling and security.
• Monitor risk and ensure regulatory compliance.
• Analyse branch performance and implement improvements.

Skills

Frontline banking leadership

People management

Sales leadership

Risk & compliance

Customer engagement

Education

Diploma in Banking

FAIS Representative

Tools

Branch operations knowledge

Cash handling procedures

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status
• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights
• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Product Knowledge