Team Leader, Universal Banking

Standard Bank Group; Bronkhorstspruit; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Standard Bank Group is seeking a Senior Branch Leader in Gauteng to manage and develop a front-line banking team, ensuring high-quality service and client-focused outcomes. You will oversee people, processes and systems, drive performance, compliance and risk management, and represent the branch in key stakeholder engagements.

You will lead sales strategies, enhance customer satisfaction, analyze market trends, and guide the branch toward achieving financial targets while fostering a culture of

Qualifications

• Proven leadership experience leading front-line banking teams.
• Experience building high-performing sales and service culture in branches.
• Strong knowledge of retail and private banking products and regulatory requirements.

Responsibilities

• Provide strategic direction and develop a branch team to deliver high-quality client service.
• Oversee resource planning, processes, and compliance within the branch.
• Drive customer growth and achieve branch financial targets through effective leadership.

Skills

Leadership

Team management

Customer relationship management

Sales leadership

Regulatory compliance

Education

Bachelor's degree in Finance/Banking

Tools

CRM systems

Salesforce

Job description

Location: ZA, Gauteng, Bronkhorstspruit, Shoprite Center, Cnr Kruger and Lanham

Business Segment: Personal & Private Banking

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

• Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
• Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
• Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.

Qualifications

Required Experience

• Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.
• 5–7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.
• Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.
• Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.