Universal Banking Team Leader

Standard Bank Group; Cape Town; On-site; ZAR 520,000 - 750,000; Full time

Job summary

Standard Bank Group seeks an International Team Leader to lead a branch-based sales team, driving revenue growth and deepening client relationships while delivering outstanding client experiences. The role emphasizes strong regulatory adherence, risk management, and leadership of a high-performing team aligned to market opportunities and business strategy.

The incumbent will coach Universal Bankers, embed a client-centric culture, and utilize market insights to optimise branch execution and

Qualifications

• Bachelor of Commerce degree or FAIS-aligned qualification.
• RE1 and RE5 preferred.
• 5–7 years in retail/universal banking with frontline sales.
• 2–3 years leadership experience in a branch or client-facing environment.

Responsibilities

• Drive sustained sales and revenue growth by identifying market opportunities and deepening existing client relationships.
• Lead, coach and develop Universal Bankers to build capability and high-performance culture.
• Ensure an excellent client experience with a client-centric approach and long-term value.
• Oversee risk, compliance and conduct management, including FAIS and Fit and Proper requirements.
• Use market insight and performance data to optimise client coverage and branch execution.

Skills

Leadership

Sales targets

Client relationships

Regulatory compliance

Team coaching

Education

Bachelor of Commerce degree

RE1/RE5 preferred

Job description

Business Segment: Personal & Private Banking

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience. This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.

Experience Required

• 5 to 7 years' experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years' proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Additional Information

• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.